Bournemouth, UK
Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Value for money

I booked a visit for 2 to the Academia and Uffizi in Florence for 27 January with lunch. This was not a cheap option but I figured that visiting these iconic spaces with a guide, without the necessity of standing in line for an hour and lunch being included I figured this was worth it.

The money has been allocated against my credit card and 5 days later I've had no confirmation from viator. Number on website not recognised, very frustrated.

I need to know that my tour will go ahead or not. If not, I can make alternative arrangements but I need to know sooner rather than later.

Product or Service Mentioned: Viator Florence Accademia And Uffizi Gallery Tour Booking.

Reason of review: Order processing issue.

Monetary Loss: $200.

Preferred solution: Deliver product or service ordered.

I liked: Ease of booking.

I didn't like: Lack of uk contact.

Company wrote 0 public responses to the review from Jan 16.
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