Booked a tour for 4 for the Paris catacombs for today. Reversal changes to the schedule were made by the company and I received a final confirmation of the date and time. Was left standing there with another couple for an hour and no tour guide showed up. We could reach them by phone or email. Paid $220 and cannot reach the company even for refund! Do not use this company!
Appears to be a reputable company online however do your research and read many reviews. They are not respected and will not be reliable. Do not let them ruin your vacation!
Edited: 11:52 am, today
This person wrote the review because of poor customer service at Viator. Reviewer claimed that he or she lost $220 and wants Viator to issue a full refund.
The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.