Booked a tour for 4 for the Paris catacombs for today. Reversal changes to the schedule were made by the company and I received a final confirmation of the date and time. Was left standing there with another couple for an hour and no tour guide showed up. We could reach them by phone or email. Paid $220 and cannot reach the company even for refund! Do not use this company!
Appears to be a reputable company online however do your research and read many reviews. They are not respected and will not be reliable. Do not let them ruin your vacation!
Edited: 11:52 am, today
Product or Service Mentioned: Viator Tour.
Reason of review: Poor customer service.
Monetary Loss: $220.
Preferred solution: Full refund.
I didn't like: Terrible customer service.