Thought I was booking Freedom Tower tickets direct, but it was through Viator. When I cancelled my trip to NYC a week after booking the tix, and 3 weeks before the event, Viator refused to refund my money, saying their "vendor" wouldn't give the money back.
I want my money refunded.
Also don't think it's right that they use SEM to make you think you're booking the tickets directly with One World Trade Center when you're not.
I never would have booked the tickets in the first place, had I known.
It's not like they can't resell the tix when it's completely booked out every Sunday. Give back my money.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $60.
Preferred solution: Full refund.