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Thought I was booking Freedom Tower tickets direct, but it was through Viator. When I cancelled my trip to NYC a week after booking the tix, and 3 weeks before the event, Viator refused to refund my money, saying their "vendor" wouldn't give the money back.

I want my money refunded.

Also don't think it's right that they use SEM to make you think you're booking the tickets directly with One World Trade Center when you're not.

I never would have booked the tickets in the first place, had I known.

It's not like they can't resell the tix when it's completely booked out every Sunday. Give back my money.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $60.

Preferred solution: Full refund.

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Las Vegas, Nevada, United States #1240592
Viator Verified Representative


Thank you for your message. With many attractions such as this one, the Tour Operators have strict refund policies that we must adhere to when doing business with them.

For this reservation, bookings are considered "All Sales Final", and are non-refundable after purchase.

We apologize for any inconvenience this situation may have caused, but we do hope this information helps.

If you have any further questions, please feel free to contact us.

All the Best,

Viator Social Team

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