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Viator charged me for a Molokini-Luxury-Snorkel-Sail cruise in Maui. They debited my credit card without checking availability.

I never received any trip confirmation. No one answers to customer service calls. Instead my mailbox is inundated with unsolicited adds from viator. Not going to book with them ever again * * * * * * * - - Viator charged me for a Molokini-Luxury-Snorkel-Sail cruise in Maui.

They debited my credit card without checking availability. I never received any trip confirmation. No one answers to customer service calls. Instead my mailbox is inundated with unsolicited adds from viator.

Not going to book with them ever again Viator charged me for a Molokini-Luxury-Snorkel-Sail cruise in Maui. They debited my credit card without checking availability. I never received any trip confirmation. No one answers to customer service calls.

Instead my mailbox is inundated with unsolicited adds from viator. Not going to book with them ever again?

Product or Service Mentioned: Viator Cruise Booking.

Reason of review: Service not provided.

Monetary Loss: $656.

Preferred solution: Full refund.

I didn't like: Theft of my money.

Company wrote 1 public responses to the review from Dec 28, 2016.
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ViatorSocialTeam
Las Vegas, Nevada, United States #1282890
Viator Verified Representative

Hello,

Thank you for your review. Unfortunately, there is not enough information here for us to find your reservation.

If you still require assistance, please feel free to write to support@viator.com, and be sure to add that same e-mail address to your safe senders list as many of our messages are being caught by spam filters.

We do hope this information helps.

All the Best,

Viator Social Team

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