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Viator tours is a scam. Please be aware that they resell tours through other companies at a significant higher price.

I went on an ATV tour in San Juan and pis $120. I found out on the premises I could have booked through them for only $70!!!!' The worst part is that Viator refused to cancel on of the 6 reserved spots we paid for. The tour was not overbooked and this is a Viator decision.

How can you over charge $50 and refuse to cancel just one of the reservations due to last minute issue. It is not a business decision, it's a greed decision

Product or Service Mentioned: Viator Tour.

Reason of review: Pricing issue.

Company wrote 1 public responses to the review from Aug 02, 2015.
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Viator Verified Representative


Thank you for your message. If you have not already, we do encourage you to write to our Price Guarantee Department concerning the prices you saw on site.

In many cases, we integrate the prices of additional fees, taxes, or surcharges that the tour operators may not. This does make our prices look higher, but once the fees have been figured out - we are usually right around the same rate.

Please note, we can only price match tours that are being offered by the same supplier - and not those being offered by competitors of our suppliers.

For more information, please see the link below:

Unfortunately, when it comes to our Cancellation Policy, we are not able to guarantee a refund for those tours cancelled within 0 - 2 days of the tour date.

Though we do understand that some situations are outside of our customer's control, our tour operators have often paid for sections of the tour in preparation of the group they have on record. If they are unable to refund us, we are not able to extend a refund either. In these situations, we recommend the purchase of Traveler's Insurance (through an independent third party, Viator does not offer Insurance). Traveler's Insurance will cover you for situations where we are not able to refund you.

We apologize for any inconvenience, but we do hope this information helps.

Thank you again for your feedback, and we do wish you Happy Travels. All the Best, Viator Social Team

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