Not resolved
2.4
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Website
3 comments

Last month I booked a tour to Las vegas and then I had to cancel it.I sent a cancellation request a couple days before the tour.

I fallowed the presodure that we all need to do and I've recieved an automatic email which provided that I would recieve the refund in a few days.

It's been 3 weeks, I sent a lot of email about the situation but non of my emails have responded.No one should be charged because of not consumed activity!

This reviewer shared experience about pricing issue and wants this business to read this review and look into the issue (if any). Ati590 is overall dissatisfied with Viator. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Viator.

Check out the best and the worst companies in Travel Agencies category for more informed decision or compare Viator to other companies on our site.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
ViatorSocialTeam
#1019492
Viator Verified Representative

Hello,

Thank you for your message.Unfortunately, there's not enough information given here for us to find your refund request or see the e-mails from us that were sent back to you.

In order to follow up further, please feel free to write to support@viator.com; include the words "Refund Request" and your booking number in the subject line, and any information you believe will help with our investigation in the body text.

We apologize for any inconvenience, but we do hope this information helps.Please let us know if you have any further questions or concerns.

Ati590
to ViatorSocialTeam #1019850

I sent an e-mail to support@viator.com yesterday.

Ati590
to ViatorSocialTeam #1020879

When are you planning to respond my mail? How long more do I have to wait for you?

You May Also Like