The WORST company. I scheduled a horse back riding trip in punta cana.
The day of, it was storming like crazy, and they still kept insisting we do the (outdoor) tour! After telling them over and over again how ridiculous this was, they finally "agreed to give a full refund" which was never processed! I called a week later and after being on hold for an hour, a representative finally told me there was no sign of a refund being processed. I was furious.
She tells me I will hear back from them once the refund goes through, never happened.
I call AGAIN and they tell me it will finally happen, and I'm still waiting for a refund almost a month later. RIDICULOUS.
Product or Service Mentioned: Viator Tour.
Reason of review: Poor customer service.