I booked a tour that required two vouchers, received the first one fine, but it took 3 phone calls and a heap of emails (which I never received any replies to) to actually get the vouchers. And I was denied a refund, even though the voucher links were not coming through.
In the end someone worked out their email system wasn't working and had to send a manual email with the vouchers, to which I was again denied a refund as the supervisor I spoke to said I have now received all the vouchers so they can't give me a refund. All they kept telling me was our system says you're getting the emails! Terrible company. And they totally rip you off.
You can book all of their tours direct through the tour providers.
All you are doing when you book through Viator is handing them money for bad service. Will not be using them again.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Order processing issue.