Visitor disguises its website as if it is the"official" tour. The reality is that they purchase tickets through the real tour service.
I bought 5 tickets for a Statue of Liberty tour @ $60 per person the night before tour. I could not find any information about the tour start time or an itinerary. I assumed it was flexible and one could arrive any time. After booking aNd going to sleep, I received a confirmation email saying our tour started st 8:30 am.
Upon arrive at Battery Park to pick up our tickets at 11:30am, I was told their tours only leave at 8:30 am.
So , now I have to pay for the official tour @ $18 per person. This is the kind of scam that gives New York and the US a really bad reputation.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.