I would not book through viator or give them my business ever again. We booked a very expensive tour of Vienna from Prague and the bus never came to pick us up.
I explained this to viator and asked for a refund but they told me the tour company in Prague said WE were not there to be picked up which is a complete lie. So we didn't get our money back (approx 400 Canadian dollars).
Viator does not stand by the end consumer or do anything to protect them from shady tour companies overseas. Don't give them your business, you're better off booking your own trip in person at your destination.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Order processing issue.