Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money
1 comment

I would not book through viator or give them my business ever again. We booked a very expensive tour of Vienna from Prague and the bus never came to pick us up.

I explained this to viator and asked for a refund but they told me the tour company in Prague said WE were not there to be picked up which is a complete lie. So we didn't get our money back (approx 400 Canadian dollars).

Viator does not stand by the end consumer or do anything to protect them from shady tour companies overseas. Don't give them your business, you're better off booking your own trip in person at your destination.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Order processing issue.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Viator Verified Representative


Thank you for your message. Unfortunately, there are not enough details here for us to find your reservation to comment more directly.

Generally speaking, however, when situations like this arise, we recommend contacting Viator via e-mail ( and including any information about what steps you took to meet the Tour Operator. We do always have to check with the Tour Operator for their side, but having detailed information from our clients is very helpful.

Do make sure you follow any Reconfirmation Instructions as listed on your voucher. If you should get lost, be sure to contact the Tour Operator directly, as they have first-hand knowledge of the city and can let you know where to go.

We apologize for any inconvenience, but we do hope this information helps you, and future travelers in having the smoothest possible tour experience.

If you have any further questions, please feel free to contact us.

All the Best, Viator Social Team

You May Also Like