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They are fraudulent and scam artists. Purchased tickets for Kennedy Space Center with your and lunch for a specific day.

Got confirmation. Told to call at least 24 hours in advance. That's the scam. I called a month in advance and there were no places left on the tour or lunch for that day.

I paid and didn't reserve anything. Never told that. Difficult to talk with Viator. Only through very slow emails.

Resolved issue but for a different day and no lunch with an astronaut.

I used Viator due to connection with Trip Advisor but will never use again. They used my money for a month and I hadn't reserved anything.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Poor customer service.

Company wrote 1 public responses to the review from Mar 06, 2016.
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ViatorSocialTeam
#1125859
Viator Verified Representative

Hello,

Thank you for your message. We're sorry to hear that the Kennedy Space Center was not up to your reasonable expectations.

Unfortunately, we do have many tour operators that sell Kennedy Space Center through us, so we're not able to comment on this specific experience with the information given.

If you have not already, and wish to follow up on your experience, please feel free to write to Support@Viator.com with your booking number and any details you think we might need to investigate your concerns.

Thank you again for your message, and we do hope you otherwise had an excellent trip.

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