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1 comment

I purchased a tour in Philly (it showed up as paid on my credit card bill) and my booking does not exist. It is a scam.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Jul 12, 2017.
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Manchester, England, United Kingdom #1350314

Same thing happened to me and my family in New York. We had a confirmed booking for 5 people for a window seat on Bateaux New York.

Turned up on the night, the boat was fully booked, but no booking for us even though we had paid 1257. Viator say they sent an email saying they couldn't provide what I had booked on the day I made the booking, but I didn't receive it and the photograph of the alleged email shows an email address which doesn't seem to exist.

If they couldn't provide what I had booked why didn't they refund my money there and then.

Citizens Advice Bureau are being very helpful and going through the motions of potentially going to court.

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