Product: Viator Tour Booking Clear all filters (0 of 118 reviews match)
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After purchasing tour of Versailles in Paris I realized that I booked the wrong date. Called customer services and they said they can't do anything and that I would have to speak directly to the tour operator in France to make this change if at all possible. After...
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Viator Tour Booking
I didn't like
  • Poor customer service
#1322375
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Viator - Unable to contact

i booked online and unfortunately no pick up arranged When I contacted the tour operators they told me that they have not received any communication from Viator I had cancelled my non existent tour and advised my bank stopping the payment
1.0
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Exchange, Refund and Cancellation Policy
Insurance Quality
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Viator Tour Booking
#1305163
planned to arrive around noon via Amtrac Seattle to Vancouver on the 7:45am train...halfway up coast we were notified the there was a watermain break and the tracks washed out...rerouted back to Seattle and had to scramble for alternate transport...won't get to...
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3.9
Product
Viator Tour Booking
#1292590
we have booked a boat trip on 16th May 2018. we have been charged for the trip but have not received a voucher. reference for the Skylon tower that we booked on the same date BR-653639079. would you please rectify this problem we don't know, we were cut off before we...
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Viator Tour Booking
#1266700
I booked a day tour from New York to Boston for 16th may for myself. My card was charged and ivgit an email confirming the tour with a booking reference number. I am not able to get my tour voucher which is essential to attend the trip. The message shows error or that...
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Product
Viator Tour Booking
#1252841
Tried to reach Viator. What a joke. Go to help center on Viator. No way to connect with them. No email address or contact info. No Help Deck or Help center contact information on web site. No way to even talk with them. Absolute disaster when dealing with them. No I...
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Anonymous
Regberg

All that griping and you never gave us any background about the company ; you cannot expect that each reader has even heard of the subject company. You've spent so much time s...

2.2
Kotor, Kotor Municipality
Product
Viator Tour Booking
I liked
  • Slections
  • Tour selections
I didn't like
  • Help desk center non existent
  • Communications and help center failure
#1249158
Viator is just a middle man. You will find trips on the website that are not real. Errors can occur with the computer, companies can go out of business, or they may be a scam. When you call they attempt to talk with the company providing the trip but you will never see...
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1.0
Product
Viator Tour Booking
I didn't like
  • Being financially raped
#1248848
It was the first time I tried to use Viator. I was shopping in several excursion and the one I wanted wasn't available on my date. It was still in my cart, as well as another excursion. I found the one I wanted, went to purchase just that one and it purchased the whole...
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2.0
Product
Viator Tour Booking
#1246246
We bought a combination voucher for an Amsterdam entrance to Van Gogh museum and boat ride. The local operator, Stromma, would not honor the voucher. Because the museum was sold out, which as very disappointing. However, they would not refund the cost and told us to...
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Product
Viator Tour Booking
#1242960
We book months in advance for the Colosseum in Rome, only to be told 2 DAYS before the booking that we have been thrown off for someone else. We have hotels, flights, just now, nothing booked to see and NO EXPLANATION WHY THE OTHER PEOPLE ARE MORE IMPORTANT THAT US...
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1.0
Product
Viator Tour Booking
I liked
  • Viator is totally unreliable
I didn't like
  • Cancellation policy
#1239890