Product: Viator Tour Booking Clear all filters (109 of 109 reviews match)
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we have booked a boat trip on 16th May 2018. we have been charged for the trip but have not received a voucher. reference for the Skylon tower that we booked on the same date BR-653639079. would you please rectify this problem we don't know, we were cut off before we...
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Viator Tour Booking
#1266700
Wasted $600.Took group of 6 snorkeling. One of the worst, customer service related outings, that I have ever experienced. Staff was beyond rude to the customers, they had no idea what was going on just throwing people on boats, at one point tried to split up our...
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1.6
La Romana, La Romana
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Viator Tour Booking
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#1239827
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Viator - Double charged for booking

When booking there was an error after payment info entered and I had to resubmit. It changed the dates and double booked two tours.
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Viator Tour Booking
#1236513
The other company emailed me to notify within 24 hours the tour day and time I wanted was not available. I told them I couldn't switch and wanted a refund. They never emailed me back so I emailed viator. No one responded or answered when I called. This is bad business...
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1.0
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Viator Tour Booking
#1229918
I have put my trust into Viator as I urgently needed to book Grand Canyon tour for a specific date and I experienced nothing but a disappointment and now I will never have a chance to explore it! These customer assistants will give fraudulent information to get you to...
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1.3
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Viator Tour Booking
#1223725
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Viator - No answer

I needed to cancel one booking and changed the time on another
1.2
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Viator Tour Booking
#1222930
So much easier than trying to navigate the help dept on the website. Confirmation emails were instant and refunds came through quickly so am very satisfied.I have used Viator tours in several countries and am always very pleased. I just wish it was easier to use their...
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4.6
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Viator Tour Booking
#1211542
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Viator - Booked stingray trip in grand cayman today bkg ref 64008401y

Not given company doing trip tried to phone viator from grand cayman unable to be conected
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Viator Tour Booking
#1209268
Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it...
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1.0
Product
Viator Tour Booking
#1209025
A few weeks ago we booked a night walking food tour in Playa Del Carmen through Viator. The reviews were great and we were excited for the opportunity to spend an evening visiting food and beverages establishments with a local guide. After the US government warning...
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Viator Tour Booking
#1206593