Seller: Viator Product: Viator Tour Clear all filters (0 of 42 reviews match)
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We arrived in Paris today on day 1 of a 5 week vacation in Europe. Our first tour was summiting the Eiffel Tower. We showed up at the meeting point on time. The History Group Shop. 38 Avenue de Bourdonnais, Paris 75007. We waited 45 to an hour while they checked...
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1.2
Product
Viator Tour
I didn't like
  • Viator
  • Bad service
#1281433
i booked two excursion trips through viator couple days ago before we came to Dominica republic. first one is okay, i dont mind how much i can get if paid for it. fair enough. but, today, day 3, really awful experience. i arrived here couple days ago, i dont have a...
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2.6
Product
Viator Tour
#1245269
I was calling Viator to register a complaint on our 3-day South Italy tour to Pompeii, Sorrento and Capri. The trip was not at all well organized and we were left on our own after the first day. We felt we were treated very poorly and were charged way too much for the...
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Product
Viator Tour
#1241069
I have submitted over and over to Viator asking why they have not published a very negative tour review that we had in Grand Cayman with their snorkeling, stingray, and starfish tour. It was a horrible experience from the first second and they will do nothing to make...
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1.2
Product
Viator Tour
I didn't like
  • Unresponsive
#1239681
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Viator - Customer Service

My husband is very ill in the hospital and unable(forbidden) to travel as per medical professionals. I have been try to contact Viator to help with cancellations of tour and policies. I have 3 times waited for 15-23 min for a agent to come on take my information and then act like there is a bad connection and hang up on me! How frustrating!!!!!!
2.5
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Viator Tour
#1216246
If you dont mind waiting around in the blazing tempratures do this excursion!!!Very disorganized had to wait at least 30 minutes for a bus to arrive and then have to wait for another because this one was full. You dont get staight answers from the employees. It does...
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2.5
Product
Viator Tour
#1215417
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Viator - HORRIBLE experience

Both my tours in Zurich were cancelled due to inclement weather. Instead allowing refund they checked Us in drove us around like idiots and did whatever they wanted with us. This is not how you conduct business
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
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Product
Viator Tour
#1148194
Once I returned to the United States I sent a note to Viator requesting a refund due to the no show. Received a return email saying they would look into it. A week later I have heard nothing more. I have emailed back. I have called on the phone. Viator continues to...
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2.1
Benešov Nad Ploučnicí, Ustecky Kraj
Product
Viator Tour
I didn't like
  • No follow up or responsibility for no show
#1106697
So no we will not be using Viator again. I have tweeted-facebooked- and messaged Viator but have not had any response other than a automated reply saying that their customer service will be in touch that was 2 days ago Totally ruined what should have been a wonderful...
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1.0
Product
Viator Tour
#1103673
" Thanks for the refund, but what about the fact that i was almost already at the train station? Or that i have to scramble for other, more expensive transportation? And you learned your driver was sick 10 minutes before the bus left? More likely you didnt have enough passengers and scrapped the ride. All in all, there are millions of other bigger problems in this world. However, i booked this trip through Viator...
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4.0
Product
Viator Tour
#1096047