Product: Viator Tour Clear all filters (40 of 40 reviews match)
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We arrived in Paris today on day 1 of a 5 week vacation in Europe. Our first tour was summiting the Eiffel Tower. We showed up at the meeting point on time. The History Group Shop. 38 Avenue de Bourdonnais, Paris 75007. We waited 45 to an hour while they checked...
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1.2
Product
Viator Tour
I didn't like
  • Viator
  • Bad service
#1281433
I have submitted over and over to Viator asking why they have not published a very negative tour review that we had in Grand Cayman with their snorkeling, stingray, and starfish tour. It was a horrible experience from the first second and they will do nothing to make...
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1.2
Product
Viator Tour
I didn't like
  • Unresponsive
#1239681
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Viator - Customer Service

My husband is very ill in the hospital and unable(forbidden) to travel as per medical professionals. I have been try to contact Viator to help with cancellations of tour and policies. I have 3 times waited for 15-23 min for a agent to come on take my information and then act like there is a bad connection and hang up on me! How frustrating!!!!!!
2.5
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Viator Tour
#1216246
If you dont mind waiting around in the blazing tempratures do this excursion!!!Very disorganized had to wait at least 30 minutes for a bus to arrive and then have to wait for another because this one was full. You dont get staight answers from the employees. It does...
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2.5
Product
Viator Tour
#1215417
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Viator - HORRIBLE experience

Both my tours in Zurich were cancelled due to inclement weather. Instead allowing refund they checked Us in drove us around like idiots and did whatever they wanted with us. This is not how you conduct business
1.0
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
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Viator Tour
#1148194
Once I returned to the United States I sent a note to Viator requesting a refund due to the no show. Received a return email saying they would look into it. A week later I have heard nothing more. I have emailed back. I have called on the phone. Viator continues to...
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2.1
Benešov Nad Ploučnicí, Ustecky Kraj
Product
Viator Tour
I didn't like
  • No follow up or responsibility for no show
#1106697
So no we will not be using Viator again. I have tweeted-facebooked- and messaged Viator but have not had any response other than a automated reply saying that their customer service will be in touch that was 2 days ago Totally ruined what should have been a wonderful...
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1.0
Product
Viator Tour
#1103673
" Thanks for the refund, but what about the fact that i was almost already at the train station? Or that i have to scramble for other, more expensive transportation? And you learned your driver was sick 10 minutes before the bus left? More likely you didnt have enough passengers and scrapped the ride. All in all, there are millions of other bigger problems in this world. However, i booked this trip through Viator...
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4.0
Product
Viator Tour
#1096047
It was the most misrable 2 and a half hours. Also paid more through Viator than buying tickets on site. I wouldnt wish this on my worse enemy. I am speaking only of this Viator rip off. I have used Viator in Europe and Nashville with success. Oh yes, this tour you are...
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Product
Viator Tour
#1085416
We contacted Viator after coming back from our Amsterdam vacation. Tour of Zaanse Schans Windmills. Marken and Volendam half day Trip from Amsterdam.We were looking forward to seeing how Cheese was made at a farm We were taken to a retail cheese shop and then given a 3...
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1.0
Product
Viator Tour
I didn't like
  • Customer service and thier response
#1081723