Reservation 68253514 for Helmet Dive in Cairns with Big Cat on Green Island.
Request for refund. This matter was raised via Viator website Customer Care 24/7 Support on March 6 and again on March 17. Their policy states:
"Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 36 hours to reply"
To date (29 March) I have received no response, not even an acknowledgement.
This company seems to hide behind their website and an answering machine. This is not good enough.
Product or Service Mentioned: Viator Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $165.
Preferred solution: Full refund.
I didn't like: Unresponsive.