Not resolved

Reservation 68253514 for Helmet Dive in Cairns with Big Cat on Green Island.

Request for refund. This matter was raised via Viator website Customer Care 24/7 Support on March 6 and again on March 17. Their policy states:

"Our Customer Care team provides fast, detailed responses to your questions 24 hours a day! Our goal is to respond to each query we receive within 12 to 24 hours. Occasionally it may take up to 36 hours to reply"

To date (29 March) I have received no response, not even an acknowledgement.

This company seems to hide behind their website and an answering machine. This is not good enough.

Product or Service Mentioned: Viator Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $165.

Preferred solution: Full refund.

I didn't like: Unresponsive.

Company wrote 0 private or public responses to the review from Mar 27, 2015.
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