Product: Viator Pick Up Service Clear all filters (0 of 9 reviews match)
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Viator - Not picked up and no refund.

We were not picked up for our tour and viator refuses to refund our money. Viator charged my credit card days in advance and will not refund me. I am hundred of dollars out of pocket and want to warn others.
1.3
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Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
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Product
Viator Pick Up Service
#1399025
We booked a tour with pick up for the Loire Valley from Viator. We received a written confirmation of pick up. The evening before the tour the hotel phoned to confirm pick up and was given a time for pick up. The morning of the tour the pick up did not arrive. The...
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Product
Viator Pick Up Service
#1353239
Ordered a car in advanced to take us from Baltimore airport to a hotel in downtown Washington, DC. Directions to where the desk is located was incorrect. Finally get to the desk and the employee acted like I was bothering her for checking in. When I asked how long I...
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Viator Pick Up Service
#1347437
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Viator - Anaheim theme park transport Universal

On Saturday May 5, 2018 they were to pick us up at 8:30 a.m. didn’t arrive till 9:30. Universal closed at 10 pm. The bus left at 7:15. We decided to stay till close and pay the $100 extra for a taxi.
Product
Viator Pick Up Service
#1251706
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Viator - Pick up

They messaged and said they wouldn’t pick me up at my hotel bc it was too far but then wouldn’t refund me my money. I wish I would’ve read these review before I booked!
Product
Viator Pick Up Service
#1158954
Had no choice to cancel but was told must do this thru Viator. Sent four emails to Viator with no Respnse. As it was only a few days before the tour date i cannot claim a refund automatically online. Nothing but a scam company now will never use or recommend Viator to...
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1.0
Product
Viator Pick Up Service
#1125406
Sorry to say that once upon a time I advertised for viator, they are worst as they can now a day.My booking was on 17th September by Magic ways for Skip the line Palace of Versailles and Garden from Central Paris,with booking reference number,628429525but no one picked...
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3.5
Product
Viator Pick Up Service
#1105715
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Viator - Poor customer service

We ordered a tri to Florence from Rome which included a pickup at our hotel. We confirmed a pickup time with the local vendor, however they did not show up. We called them multiple times and waiter over 2 hours, still no show. They refused to reschedule our your and won't give a refund because Viator holds the payment for 30 days. Now can't get a hold of anyone at viator
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Viator Pick Up Service
#1103189
I paid for a transfer from the Rome airport to our hotel.Our flight from the states was delayed over an hour causing us to miss our connection in Paris. Upon being re-scheduled for the next flight I e-mailed them THREE hours prior to our scheduled pick-up time. When I...
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1.5
Product
Viator Pick Up Service
I liked
  • Ease of booking
I didn't like
  • Being stranded at the airport
#1085989