Viator Pablo Escobar Godfather Tour Booking Reviews

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I tried to cancel a trip 8 minutes - literally - after I booked it when I realised that I couldn't make it.Received an email immediately saying they're reviewing it, but no real action. Day 2 - someone emailed asking me information that was clearly listed in the very email he sent to me, "we urgently need your booking number, traveler's name, card holder's name, product name, tour guide's name." Then a couple of hours later, they said that...
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