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Booked a tour to Machu Pichhu - received a response /emailed voucher from Viator telling us that we would be contacted for pick up time at hotel. Tried calling for two days including an emergency number - no response!!!

Neither via email!!!!!!!! We have been in our hotel lobby now for two hours. Everyone else has left! Still no response!

I am disgusted!!!   Back Voucher 1 of 1: Sam Salloum Sameer Salloum. [REDACTED].citizen of trinidad and tobago .date of birth 8th April 1960 ....Candice Clarke Salloum [REDACTED].citizen of trinidad and tobago .date of birth 3rd. january 1971.

 The 2 above are english speaking.... Pick up at --- Hotel Ruinas Calle Ruinas 472 Cusco PER  Tour of Macchu Picchu on the Vistadome Train Machu Picchu Group Tour  Date: Friday December 30, 2016Time : Departure time varies depending on the train you will be traveling according to the availability found at the time of booking. You will be contacted to indicate your pick up time.Lead traveler : Sam SalloumNumber of Travelers : 2 AdultsBooking Reference: BR-596830644Product Code: 26205P10Option Code: TG2Location : Hotels located in Cusco downtown area or Ollantaytambo. Tour Option Description : Visit Machu Picchu in a group Tour (small groups), save some money and enjoy!

Voucher Information You can present either a paper or an electronic voucher for this activity. / You can present either a paper or an electronic voucher for this activity. Important Information Your local contact is Empresas Productual SA DE CV on +51947013335.In case of emergency please call Empresas Productual SA DE CV on +51965431223.Kindly send your full name, passport number, nationality, date of birth and hotel information to info@inkatravels.comIn case you are traveling with a child, kindly send a scanned copy of their passport information as it is a requirement for purchasing children's train ticketsIn case you have a passport that is about to expire, you may provide your current passport number and when you get the new one, please bring both passports. Passports are mandatory to take to this tour Inclusions Roundtrip train rideEntrance feesProfessional guideHotel pickup and drop-offRound-trip shared transferBus up and down Machu PicchuLunch Exclusions Gratuities (optional) Terms and Conditions If you cancel at least 7 day(s) in advance of the scheduled departure, there is no cancellation fee. If you cancel between 3 and 6 day(s) in advance of the scheduled departure, there is a 50 percent cancellation fee.

If you cancel within 2 day(s) of the scheduled departure, there is a 100 percent cancellation fee. Back to Top  © 1997–2016 Viator, Inc. Terms & Conditions Full Site  About Low Price Guarantee Help Privacy  Download Free App Sent from my Samsung Galaxy smartphone.

Product or Service Mentioned: Viator Machu Picchu Tour Booking.

Reason of review: Poor customer service.

Company wrote 0 private and 1 public responses to the review from Dec 30, 2016.
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Mississauga, Ontario, Canada #1288632

anybody had experience in Nicaragua Managua volcano and zip lining trip. Do you need to call for pick up local # or not. Thanks

Las Vegas, Nevada, United States #1282907
Viator Verified Representative


Thank you for your message. We do show this reservation has been investigated and you've already been refunded in full.

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