Not resolved
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Product or Service Quality
Value for money

Viator is holding my money for a hotel booking. The hotel "REFUSED" my booking. When I check my credit card statement I see that the transaction is still pending.

I also booked 2 activities. One activity was refused and the money has not been returned. The booking for the other activity was successful and the money has been taken from my credit card which is OK.

When I checked the hotel on BOOKING.COM I found that the hotel charged $1500 in peak season and Viator advertised it at low season rate $936. The last room available through BOOKING.COM had just been sold

I subsequently booked other accommodation in the same area through who took my credit card details and passed them onto the hotel. The hotel agreed to my booking then took a deposit from my credit card

Product or Service Mentioned: Viator Room Booking.

Reason of review: Problems with payment.

Monetary Loss: $1056.

Preferred solution: Full refund.

I didn't like: Lack of service.

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