Ashford, England
Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
1 comment

For a Christmas present, my girlfriend booked a hot air balloon ride over the red canyon while we were in Las Vegas last week. We got right up to the night before the flight, before we were told that it was cancelled due to weather.

We were told to go to Viator for the refund, and emailed them the same day. We received a generic email saying it would be several days.

That was now a week ago and we still have yet to hear anything from them, despite sending another email. Do not book through this company!

Product or Service Mentioned: Viator Flight Booking.

Reason of review: Not as described.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Viator Verified Representative

Hello Tjnsjw,

Thank you for your message. We apologize for any inconvenience the delay in our response may have brought.

In may cases, we are waiting for verification from the Tour Operator that the tour was cancelled to be able to issue you a refund.

Unfortunately, with the information given, we're not able to find your reservation to comment on it directly or see if there is any way we can help expedite a response.

If you have not heard back from our Support Team yet, please feel free to send an e-mail to with your booking number and the e-mail address that you used to book so that we can investigate this matter further.

Thank you again for your feedback, and we wish you Happy Travels.

You May Also Like