Milan, Lombardy
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Hi there thoroughly disappointed in Milan for our wedding anniversary celebration got to the agree meeting point over an hour early sat in a nearby cafe ... And could not find our tour we were in the right place at the right time ...

Was certainly not well advertised no visible viator notices ...

Back in our hotel exhausted will not be booking any thing else through viator ... Couldn't get through on their helpline despite several attempts will certainly be advising friends and family against booking with this company Regards

Product or Service Mentioned: Viator Evening Rooftop Tour Of Milan's Duomo Tour.

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ViatorSocialTeam
#1174682
Viator Verified Representative

Hello,

Thank you for your feedback.

It is of great concern to us that your experience with our local partner was so unsatisfactory.

We would like to investigate this matter further.

Can you please write to us at SocialTeam@Viator.com with the e-mail address you used to book and your booking number along with a detailed account of your experience so that we can follow up with you?

We will keep an eye out for your reply. All the Best, Viator Social Team

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