Product: Viator Customer Care Clear all filters (0 of 55 reviews match)
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I canceled my 2 trips for Amsterdam and Luxembourg two weeks ago on 06/06/2018 and up till to this date I haven't received my refund. BOOKING REFERENCE ARE BR655847287 - Day tour for Amsterdam and BR655847441 - Day Tour for Luxembourg. I need an update on how do i get...
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2.3
Product
Viator Customer Care
I didn't like
  • No information about tour companies or how to contact companies
#1281845
pls see subjected inquiry email for all details (my email "sajithapriyasad@gmail.com". I have call you guys 3 times all the times person who answered reply me that he will transfer call to other line but all three times call was disconnected. I am very disappointed at...
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Product
Viator Customer Care
I didn't like
  • Inquiry made 4 days before still not get the answer
#1263106
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Viator - POOR CUSTOMER SERVICE

Cancelled excursion less than than 24 hrs notice, then when I tried to get refund was a disaster!!!! Never use VIATOR!!!!!
1.0
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Product
Viator Customer Care
#1253614
I misunderstood the pickup time of the bus. I called the customer service number and the picked me up about 5-10 minutes later. One of the best customer service experiences I have had. I can only suggest that it might be made easier to find the correct phone number to...
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3.0
Product
Viator Customer Care
I liked
  • Gudies wealth of information about salt lake city
#1249577
I called Viator customer service that day and was told 5-7 days and the refund would be issued. 7 days later and I call again to as where the refund is. I'm told that their vendor never replied to their email request and it will now take 14 business days to process....
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Anonymous
Walter

I don't know if it is acceptable or not ; you failed to explain the situation to those of us who do not live in your country. Here in America, an oyster is a marine creature w...

Product
Viator Customer Care
I didn't like
  • No refund
  • Customer service and thier response
#1242218
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Viator - Want to book a tour to the Canadian Rockies on

Staff was very helpful gave me alternatives
5.0
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Value for money
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Viator Customer Care
#1235899
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Viator - To ask regarding tour booking if they can manage that also .

They wasted my 25 mns by saying that we will update you all details on mail once we paln your trip , aftr 25 mns whn i asked them to mail thy told ypu need to pay first and thanoy we will send email. Worst ever experince , guy wasted 25 mins and couldnt gt even correct information also, wil never suggest any one to call this travel agent.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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Value for money
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Viator Customer Care
#1231229
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Viator - I am pleased

Our bus driver left without 10 of us for a small group tour from Akaroa to Christchurch New Zealand on Tuesday, March 6, 2018. Today I called customer service and was given a refund for our 2 tickets. This was confirmed in an email from Viator. So far we have had outstanding tours in Australia and New Zealand. No complaint here.
4.8
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Product
Viator Customer Care
#1230178
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Viator - Charged for cancel excursion

No one has answered my call or email
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Product
Viator Customer Care
#1229909
I have tried to contact Viator about a pending authorisation. They did a POS Authorisation of $385.52. The tour was cancelled and a full refund was issued. It has now been over 2 weeks and the transaction is still pending. I phoned Viatour and explained my situation....
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1.0
Product
Viator Customer Care
I didn't like
  • Customer service disaster area
#1229666