Product: Viator Customer Care Clear all filters (0 of 97 reviews match)
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Hi Viator, I tried to apply the black friday sale promo code VIA18 several times on 26 Nov 2018 but was unsuccessful. I then dialled in for internet phone assistance (it was a breeze!) and the issue was resolved in about 5 mins! I did not manage to get the phone...
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4.4
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Viator Customer Care
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  • Good tours
#1407848
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Viator - Couldn’t get ahold of anyone

Wrong ticket, couldn’t get ahold of anyone and didn’t get a refund
1.5
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Viator Customer Care
#1402473
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Viator - Donny & Marie Tickets!!

Still on the phone with someone in the Philippines!! Thus us soooo ridiculous!!!!!
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Viator Customer Care
#1388604
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Viator - Trying to change date of tour due to illness

I was trying to switch my booking br669047720 to Monday the 15 th because my husband is very sick today. It seemed like the agent said she could do it then I was disconnected. Could you pls cal 9544644864 or email me the specifics. Thank you Lawrence Hery
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Viator Customer Care
#1379680
I had to cancel a booking made on viator.com but it seems like I can not. There appears to be no reservation on the site even though I'm logged in and I give the booking number so I can follow the cancellation policy instructions. Emails sent to multiple contact...
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Viator Customer Care
#1370940
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Viator - Still need resolution

I contacted Victor and the agent was very helpful. Howevetee we weee unable to contact the tour provider.. We are still in need of resolution sio we can make it to our tour. Please advise
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Viator Customer Care
#1348009
I booked a tour through Viator $93.14 worth of a tour in Ireland. Their contracted tour company, Extreme Ireland, canceled 15 hours before the trip. Every time I call Viator they say they can't get confirmation from the company, Extreme Ireland. Extremely frustrating....
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Viator Customer Care
#1345060
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Viator - Very helpful!

Had to cancel last minute due to an emergency - Marianela was very understanding & helpful!
5.0
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Viator Customer Care
#1342714
I contacted Viator in hopes to get a refund for an excursion I was unable to attend due to an unexpected illness I picked up on the trip. After a few automated menu option menus and after inputting my booking reference number, I was connected to a receptionist that was...
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Viator Customer Care
#1341188
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Viator - Horrible Customer Service Follow Up

I was promised a full refund on 8/19/2018 case #02158223 and until today no refunds had been applied to my account, this is unacceptable customer service or follow up.
1.0
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Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
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Staff
Value for money
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Viator Customer Care
#1334866