Product: Viator Customer Care Clear all filters (0 of 58 reviews match)
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I contacted Viator in hopes to get a refund for an excursion I was unable to attend due to an unexpected illness I picked up on the trip. After a few automated menu option menus and after inputting my booking reference number, I was connected to a receptionist that was...
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Product
Viator Customer Care
#1341188
I canceled my 2 trips for Amsterdam and Luxembourg two weeks ago on 06/06/2018 and up till to this date I haven't received my refund. BOOKING REFERENCE ARE BR655847287 - Day tour for Amsterdam and BR655847441 - Day Tour for Luxembourg. I need an update on how do i get...
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2.3
Product
Viator Customer Care
I didn't like
  • No information about tour companies or how to contact companies
#1281845
First, it takes a long time to get a representative on the phone. Second, the representatives often don't know anything. I was trying to book a "Circle Tour of Oahu" and the representative thought it was a "Circle Tour of Ohio." Much time was spent trying to educate...
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1.0
Product
Viator Customer Care
I didn't like
  • Customer service
#1267943
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Viator - Cancellation

Service rep said she was unable to contact the tour operator...wait 24 hours and wait for them to confirm that the vendor cancelled the tour
Product
Viator Customer Care
#1263848
pls see subjected inquiry email for all details (my email "sajithapriyasad@gmail.com". I have call you guys 3 times all the times person who answered reply me that he will transfer call to other line but all three times call was disconnected. I am very disappointed at...
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Product
Viator Customer Care
I didn't like
  • Inquiry made 4 days before still not get the answer
#1263106
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Viator - POOR CUSTOMER SERVICE

Cancelled excursion less than than 24 hrs notice, then when I tried to get refund was a disaster!!!! Never use VIATOR!!!!!
1.0
Details
Staff
Product
Viator Customer Care
#1253614
I misunderstood the pickup time of the bus. I called the customer service number and the picked me up about 5-10 minutes later. One of the best customer service experiences I have had. I can only suggest that it might be made easier to find the correct phone number to...
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3.0
Product
Viator Customer Care
I liked
  • Gudies wealth of information about salt lake city
#1249577
I called Viator customer service that day and was told 5-7 days and the refund would be issued. 7 days later and I call again to as where the refund is. I'm told that their vendor never replied to their email request and it will now take 14 business days to process....
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Anonymous
Walter

I don't know if it is acceptable or not ; you failed to explain the situation to those of us who do not live in your country. Here in America, an oyster is a marine creature w...

Product
Viator Customer Care
I didn't like
  • Customer service and thier response
  • No refund
#1242218
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Viator - Want to book a tour to the Canadian Rockies on

Staff was very helpful gave me alternatives
5.0
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Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Viator Customer Care
#1235899
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Viator - To ask regarding tour booking if they can manage that also .

They wasted my 25 mns by saying that we will update you all details on mail once we paln your trip , aftr 25 mns whn i asked them to mail thy told ypu need to pay first and thanoy we will send email. Worst ever experince , guy wasted 25 mins and couldnt gt even correct information also, wil never suggest any one to call this travel agent.
1.0
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Customer service
Exchange, Refund and Cancellation Policy
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Value for money
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Product
Viator Customer Care
#1231229