Product: Viator Cruise Booking Clear all filters (0 of 10 reviews match)
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Surprise Dinner Cruise in Budapest turned out to be a drinks only cruise, which was booked as a birthday treat. The advertising of the Cruise was not clear to our non English friend, who was booking the 4 of us for my husband’s birthday. Boarding the boat at 6:30pm we...
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Product
Viator Cruise Booking
#1281960
I made a reservation for a Catalina Cruise aboard Catalina Express using VIATOR. What did they do for me, they sent me a voucher and charged my credit card. The voucher said it was confirmed but that is very deceptive, I still need to contact the vendor to complete my...
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Viator Cruise Booking
#1259836
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Viator - I need a refund

I booked a ticket for a cruise ship earlier today but when I got there they had no record of my ticket being booked. So I bought another ticket and want a refund. I confirmed it twice online but never got a confirmation email after, so I saved the one saying I booked it with the code for the confirmation and showed the people at the ticket booth and they would not accept it.
1.0
Details
Customer service
Product or Service Quality
Product
Viator Cruise Booking
#1249047
We booked a river boat jazz cruise in New Orleans with Viator. When we booked, the site got hung up a while then redirected us to an "uh oh, something went wrong" page so we went back and booked again. Lo and behold, we were booked twice for the exact same dinner...
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2.0
Product
Viator Cruise Booking
I liked
  • Ease of purchase
I didn't like
  • Slow customer service
#1245519
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Viator - Booking Confirmation has not been received and it is tomorro

Booking has not been confirmed, it is on tomorrow... please contact me with confirmation asap.
Product
Viator Cruise Booking
#1112010
Tried to book night cruise with Auqa Luna in Hong Kong. Despite their site advising payment failed and asking us for further action to complete the order, they took the money later anyway. When asking for a refund for a cruise we never took because they told us our...
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1.0
Product
Viator Cruise Booking
#991684
Viator charged me for a Molokini-Luxury-Snorkel-Sail cruise in Maui. They debited my credit card without checking availability. I never received any trip confirmation. No one answers to customer service calls. Instead my mailbox is inundated with unsolicited adds from...
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ViatorSocialTeam
ViatorSocialTeam
Viator Verified Representative

Hello, Thank you for your review. Unfortunately, there is not enough information here for us to find your reservation. If you still require assistance, please feel free to wri...

Product
Viator Cruise Booking
I didn't like
  • Theft of my money
#981101
I sent this e-mail 2 days ago- no acknowledgment from the company of receiving it. I have tried to contact Viator by phone and e-mail- but their systems don't allow you through ! My disappointment was huge- I knew what I wanted , booked it, but certainly WILL NOT book...
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Lynn, Norfolk
Product
Viator Cruise Booking
I liked
  • Ease of booking and detail
I didn't like
  • Communication issues
#700444
Viator - Cruise Booking Review from New York, New York
Viator - Cruise Booking Review from New York, New York
I booked Montreal Dinner Cruise for 8/16/15 (BR-557654407)thru Viator. With amount USD735.07 confirmed for the booking. As per Viator printout message which requires only photo ID to get on board. The dinner was at 7:00pm. We arrived the ticket booth at 6:30pm. It came...
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Anonymous
Anonymous

Hello, Thank you for your message, and for including your booking number in your message so that we could track down your reservation. Unfortunately, we don't have any record ...

1.3
Product
Viator Cruise Booking
#687095
Had used Viator in Italy,Abura and Grand Cayman always a good experience. Booked a few excursions in Turks and Caicos, a snorkeling trip and a sunset cruise. Snorkeling was wonderful, call about the sunset cruise as instructed and was told it was canceled due to lack...
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ViatorSocialTeam
ViatorSocialTeam
Viator Verified Representative

Hello, Thank you for your message. We are aware of the long delay in customers receiving a reply, and we are doing everything in our power to expedite responses to all of our ...

Product
Viator Cruise Booking
I liked
  • Tours
  • Easy to book
I didn't like
  • Unresponsive
  • Customer service disaster area
#645111