They have the art of charging your credit card and never giving a refund because you can not prove the mandatory call on arrival was never made. Beware the caller on the other end will never pick up, they stole 800.00 from me and never offered a refund .
They will F up a vacation if they are used! Look on Facebook ( viatorexcursions) all the proof is there to look at and review.
Buy your trip when you get where your going but not with Viator the ticket says you must call 1st. When you do NO ONE WILL ANSWER
This reviewer shared experience about poor customer service and wants this business to "wait till i publish ( viatorexcursions.com ) and see how this effects people's responces and actions" as the author lost $800. The author is overall dissatisfied with Viator. The most disappointing about excursion from Viator was customer care Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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