They have the art of charging your credit card and never giving a refund because you can not prove the mandatory call on arrival was never made. Beware the caller on the other end will never pick up, they stole 800.00 from me and never offered a refund .
They will F up a vacation if they are used! Look on Facebook ( viatorexcursions) all the proof is there to look at and review.
Buy your trip when you get where your going but not with Viator the ticket says you must call 1st. When you do NO ONE WILL ANSWER
Reason of review: Poor customer service.
Monetary Loss: $800.
Preferred solution: Wait till I publish ( viatorexcursions.com ) and see how this effects people's responces and actions.
I didn't like: Customer care.