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Horribile experience with viator while on a trip in Paris. Booked the viator eiffel tower tour with Summit access.

All 4 of us got there at the appropriate time on 12/31- 12:15pm and tour operator said eiffel tower closed so cant do the tour. I spoke to a man names Thyago. He offered for us to either wait or receive full refund upon calling viator when we got back. I elected to get full refund.

When I return home from trip, I called viator and they would not believe me that the tour was cancelled! They refused to give me the refund!

What a scam! Never will use viator again!

Product or Service Mentioned: Viator Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $238.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 16, 2017.
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This is too common now with Viator..I will never use them again either after the same happening to me..they are not a reputable company.

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