Horribile experience with viator while on a trip in Paris. Booked the viator eiffel tower tour with Summit access.
All 4 of us got there at the appropriate time on 12/31- 12:15pm and tour operator said eiffel tower closed so cant do the tour. I spoke to a man names Thyago. He offered for us to either wait or receive full refund upon calling viator when we got back. I elected to get full refund.
When I return home from trip, I called viator and they would not believe me that the tour was cancelled! They refused to give me the refund!
What a scam! Never will use viator again!
Product or Service Mentioned: Viator Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $238.
Preferred solution: Full refund.