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First, it takes a long time to get a representative on the phone.

Second, the representatives often don't know anything. I was trying to book a "Circle Tour of Oahu" and the representative thought it was a "Circle Tour of Ohio." Much time was spent trying to educate this representative.

Then, when I tried to cancel the tour, I waited another 30 minutes holding for a representative, and then was promptly hung up on, as the representative, clearly a South Asian, could not hear me (their *** phone connections--I was using a land line."

TripAdvisor used to be good. Now it seems crassly commercial, with poor service to boot. Their tours are expensive; you would think they could imitate a good operator like Amazon.

Product or Service Mentioned: Viator Customer Care.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Customer service.

Company wrote 0 private or public responses to the review from May 30.
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