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Please note emailed you a few times see emails From: Dorney, Niamh Sent: 07 December 2017 15:38 To: 'support@viator.com' ; 'contentsupport@tripadvisor.com' Cc: 'edelmillen@yahoo.co.uk' Subject: RE: Trip refund error on booking Importance: High Hello team Can we kindly have a response is there anything further required to process this refund. Thanks Niamh _____________________________________________ From: Dorney, Niamh Sent: 06 December 2017 14:47 To: 'support@viator.com' ; 'contentsupport@tripadvisor.com' Cc: 'edelmillen@yahoo.co.uk' Subject: Trip refund error on booking Hi Team I am emailing to advise we booked at trip in Luang Pradane in Laos for 26th of November fro three people , Niamh Dorney, Alison Kelly & Edel Millen.

This seems to have been booked twice in error and also the money has been taken twice from credit card of - Edel Millen The references are as follows Itinerary – 1050597404 – REF – BR – 635080940 1050597274 – REF – BR – 635080790 One of these trips needs to be refunded to Edel Millen. I would also like to point out the issues in trying to get a contact email for yourselves, you just seem to point to questions that may need to be answered. This was extremely frustrating and I can see that others have complained via Trip advisor on this issue so may be worth updating your site with contact details that are easily available.

Kind regards Niamh Dorney | LSSYB, ITIL | Security Administrator,|eSAM Operations | Royal Bank of Canada | T. +44

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Full refund.

I didn't like: Fact you are impossible to contact, Refund.

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