Please note emailed you a few times see emails From: Dorney, Niamh Sent: 07 December 2017 15:38 To: 'email@example.com' ; 'firstname.lastname@example.org' Cc: 'email@example.com' Subject: RE: Trip refund error on booking Importance: High Hello team Can we kindly have a response is there anything further required to process this refund. Thanks Niamh _____________________________________________ From: Dorney, Niamh Sent: 06 December 2017 14:47 To: 'firstname.lastname@example.org' ; 'email@example.com' Cc: 'firstname.lastname@example.org' Subject: Trip refund error on booking Hi Team I am emailing to advise we booked at trip in Luang Pradane in Laos for 26th of November fro three people , Niamh Dorney, Alison Kelly & Edel Millen.
This seems to have been booked twice in error and also the money has been taken twice from credit card of - Edel Millen The references are as follows Itinerary – 1050597404 – REF – BR – 635080940 1050597274 – REF – BR – 635080790 One of these trips needs to be refunded to Edel Millen. I would also like to point out the issues in trying to get a contact email for yourselves, you just seem to point to questions that may need to be answered. This was extremely frustrating and I can see that others have complained via Trip advisor on this issue so may be worth updating your site with contact details that are easily available.
Kind regards Niamh Dorney | LSSYB, ITIL | Security Administrator,|eSAM Operations | Royal Bank of Canada | T. +44
Reason of review: Return, Exchange or Cancellation Policy.
Preferred solution: Full refund.
I didn't like: Fact you are impossible to contact, Refund.