I was booked on a biobay catamaron cruise with dinner in Puerto Rico for Feb. 21.
(I had signed up, through the Marriott website for Feb. 20, but it was full and changed to the 21st). It was canceled by the operator, East Island Excursions that morning, due to choppy waters. When I didn't receive a refund after 2 1/2 weeks, I emailed East Island Excursions.
They replied that they informed Viator and I would get a refund.
I followed up with two emails through their website, but haven't gotten a reply or a refund. I called the Marriott, their tour desk says Viator has my money, I need to get it through them and they are slow.
Product or Service Mentioned: Viator Tour.
Monetary Loss: $266.