Exchange, Refund and Cancellation Policy

Update by user Jul 29, 2017

Refund received in full.

Original review posted by user Jun 29, 2017

Booking reference : VIATOR617476384 Tour operator was late. Viator tour description listed an 0800hrs start.

Operator arrived 30 mins late. Tour operator did not know which tour he was there to conduct. Of the 9 tourist spots listed on the Viator tour description, we only visited 3 of them. The tour ended 2 hours earlier than the Viator tour description.

The vast majority of our time was spent being driven around in a mini van rather than visiting listed tourist spots. Viator was referred as a booking agent by Lonely Planet.

Operator was selected by Viator. Performance of this operator is a poor reflection on the quality which both companies perceive as acceptable.

Product or Service Mentioned: Viator Northern Lombok Day Trip Tour.

Reason of review: Not as described.

Monetary Loss: $174.

Preferred solution: Full refund.

I didn't like: Poor tour operators.

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