Discounts and Special Offers
Price Affordability
Product or Service Quality
1 comment

No service, no excellence, no professional attitude. You are talking with a colorful software on a big *** computer that sell you all friendly and easy tours and activities. Easy and Nice and Inviting... but If things go wrong, or simply different, (as so many times it goes when it comes to travel), you find yourself neglected by VIATOR, talking against a dead giant wall more focused in deceiving new clients than in assuring a quality service. NOT RELIABLE.

There is no phone number you can call and the emails are not replied, at least in a timely and efficient manner. Its as wild as just booking it from a stranger locally, but at least then, you can hold your local agent responsible.

Ps: the theoretical cheaper prices are an ilusion, if something goes wrong and they don´t reply on time... and you screw your well-deserved holidays…, how much did you actually “save”?

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

I liked: Easy to book.

I didn't like: Unresponsive.

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Viator Verified Representative


Thank you for your message. We are aware of the long delay in customers receiving a reply, and we are doing everything in our power to expedite responses to all of our customers as quickly as we can.

We do take the scope of this issue very seriously, and hope to have it back under control as soon as we are able.

We apologize for any inconvenience, but thank you for your patience, and we wish you Happy Travels.

All the Best,

Viator Social Team

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