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We booked a thrill pass in order to go up the stratosphere and ride the rides. We picked up the pass with the voucher and the people at Planet Hollywood had no idea what was included.

Sent us to the stratosphere to get the ride ticket we could pick (not all lime viator advertised) and they had no idea what a thrill pass was. Contacted the phone numbers provided for the thrill pass and they were rude, would not help, said their information was right, said they had a power pass and not a thrill pass, did not give us tickets, told us to call someone else and even hung up on us!!!! Also, tickets for shows would have been cheaper to purchase on the strip in Vegas!!!! Will not use this company again.....EVER!!

They do not honour what they advertise.....take you money and leave you hanging when your at your destination!!!

Terrible experience. DO NOT use this company or trust what the tell you.

Product or Service Mentioned: Viator Pass.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Nov 10, 2017.
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