The company never answers the phone. I have been on hold numerous times a days to finally just hang up.
I ended up emailing them to ask a simple question about a tour. After 3 days I received a response that they need the tour number and to submit another email. The tour name was very specific with the city name etc in the title. I crossed my fingers and just booked the tour asking for directions to tour and what times I was available since I am coming on a cruise ship.
They took my money with the confirmation but no time or location is listed. I don't know how to find out where to go or when since they are so unresponsive.
Never again will I use this company. Such a disappointment since I expected better from TripAdvisor.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.