Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

Viator took money for trips to Dubai twice from my account worth £1600 which brings my bank account into disrepute and I will be charged (they said they will give me back my charges eventually) and gave me back my money 5 days later for the trips. I contacted head office to complain and even though they had my money for 5 days.

They did say they will give me a 10% discount which already was in use on their website (I pointed this out to them and they said that is all I was going to get! I have used this company for many trips and was always impressed - NEVER AGAIN!!!

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Problems with payment.

Preferred solution: Price reduction.

I liked: Previous trips.

I didn't like: Viator refund policy.

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