Viator took money for trips to Dubai twice from my account worth £1600 which brings my bank account into disrepute and I will be charged (they said they will give me back my charges eventually) and gave me back my money 5 days later for the trips. I contacted head office to complain and even though they had my money for 5 days.
They did say they will give me a 10% discount which already was in use on their website (I pointed this out to them and they said that is all I was going to get! I have used this company for many trips and was always impressed - NEVER AGAIN!!!
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Problems with payment.
Preferred solution: Price reduction.
I liked: Previous trips.
I didn't like: Viator refund policy.