Not resolved
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Fraudulent site

I booked a trip with correct dates two months out, and they sent me a voucher for the wrong dates, which were the next day. When I told them of their mistake, they told me that I was unable to receive a refund because my trip was too soon and not part of their cancellation period.

I called them five minutes after I booked and explained that they sent the wrong dates. They did nothing to help me and charged me the full amount for a trip even though they made a mistake on the booking. I think this was purposely done to take my money and use a cancellation policy as the excuse.

I called customer service multiple times and they said they would handle the refund and send me a confirmation email. They did not and have not refunded my money.

Product or Service Mentioned: Viator Flight Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $497.

Preferred solution: Full refund.

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