Never use this scam company.I booked online a tour with hotel pickup.
I was charged for the tour and told to confirm with the tour operator. When I contacted the tour operator for a pick up time, they said they do not do hotel pickups, so I asked to cancel. They told me I had to cancel through Viator, so I did. I then received an email from Viator saying that my tour was cancelled but I would NOT be receiving a refund.
I then spent over a half hour on the phone with Viator asking that they refund my money given that they sold me something that does not exist.My account has apparently now been “escalated” for a review of my refund request, but I have zero expectations of actual assistance.