Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality

Never use this scam company. I booked online a tour with hotel pickup.

I was charged for the tour and told to confirm with the tour operator. When I contacted the tour operator for a pick up time, they said they do not do hotel pickups, so I asked to cancel. They told me I had to cancel through Viator, so I did. I then received an email from Viator saying that my tour was cancelled but I would NOT be receiving a refund.

I then spent over a half hour on the phone with Viator asking that they refund my money given that they sold me something that does not exist. My account has apparently now been “escalated” for a review of my refund request, but I have zero expectations of actual assistance.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 private or public responses to the review from Feb 23.
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