Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Insurance Quality
Product or Service Quality
Value for money

We traveled to Turkey in November 2017 and booked a hot air balloon ride through Viator, which was unfortunately cancelled due to poor weather conditions. We were advised that we would be fully refunded for the tour fees, however to date, January 17th 2018 have received no refund for an over $500.00 CAD tour booking for two.

When reaching out to this company to assist with processing the refund, they have been completely unhelpful and have sent is running in a variety of directions, none of which lead to the refund that was promised.

I do not recommend booking with this tour agency at all. Save your funds and the headache and book with a more reliable tour operator.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jan 17.
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