Not resolved
1.0
Details
Staff
1 comment

I Had to find out more regard Elephant trekking at Pattaya Thailand.

First phone conversation was fair. The person try to answer my questions.

He couldn't find all the answers due to time difference between US and Thailand. It was late at Thailand. I gave my email and I have to contact Viator again.

Day and half later second phone call to follow up first phone call. After

I stated my follow up question The operator was rude just cut me off by

saying Viator contract does not cover the question period and I hit a stone wall. The question is instead pick up the party at hotel as usual can they pick up us at cruise port near Pattaya ?

I never use Viator before and never will in Future.

Product or Service Mentioned: Viator Tour Booking.

Reason of review: Poor customer service.

I didn't like: Rude operator, Lack of service.

Company wrote 1 public responses to the review from Feb 26, 2016.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
ViatorSocialTeam
#1125835
Viator Verified Representative

Hello,

Thank you for your feedback. We would like to look into this matter more.

Please do write to SocialTeam@Viator.com and include your comments here so that we know what it is in reference to. Please also include your phone number so that we can try to find the call in our call system.

We apologize for any inconvenience, but we will keep an eye out for your e-mail. Thank you again for your feedback, and we do wish you Happy Travels.

You May Also Like