Booked a Panama City, Panama tour with Viator which was to include RT transportation. Transportation was confirmed at our hotel and we waited in the lobby for over a half an hour and then took a taxi to the restaurant.
By time we got there the show had already started and our dinner was served after everyone else had eaten. The restaurant manager said there were a number of people there who had booked with Viator and the transportation never arrived for any of them. Had I had the hotel concierge make the reservation directly with the restaurant, I would have saved over 50% of what I was charged by Viator. Viator charged $109.00 pp.
Outrageous! Viator has failed to respond to my emails and did not post my negative review on their web site.
I will never use Viator again and will tell everybody I know to pass it on. This was a very bad experience from a horrible company.
Reviewer is in unhappy mood. SLN5808 is quite happy with easy to book and stated that there is a room for improvement of unresponsive and your not what we paid for. Please immediately contact the author of this review to discuss poor customer service of viator tour booking and associated monetary loss in the amount of $25. Viator needs to offer any options to resolve the issue according to poster's claims.