Booked a Panama City, Panama tour with Viator which was to include RT transportation. Transportation was confirmed at our hotel and we waited in the lobby for over a half an hour and then took a taxi to the restaurant.
By time we got there the show had already started and our dinner was served after everyone else had eaten. The restaurant manager said there were a number of people there who had booked with Viator and the transportation never arrived for any of them. Had I had the hotel concierge make the reservation directly with the restaurant, I would have saved over 50% of what I was charged by Viator. Viator charged $109.00 pp.
Outrageous! Viator has failed to respond to my emails and did not post my negative review on their web site.
I will never use Viator again and will tell everybody I know to pass it on. This was a very bad experience from a horrible company.
Product or Service Mentioned: Viator Tour Booking.
Reason of review: Poor customer service.
Monetary Loss: $25.
Preferred solution: Let the company propose a solution.
I liked: Easy to book.
I didn't like: Unresponsive, Your not what we paid for, Customer service.