Terrace, British Columbia
Not resolved
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
0 comments

This was the worst tour we have ever taken. Do not go on this tour.

Firstly, although it is not advertised as a walking tour, you are going to do a lot of walking. Secondly the guide had such a strong Italian accent that her English was not understandable. Several of us kept on looking at one another while she was talking thinking WTF is she talking about?! So that was a waste of time.

Thirdly, when the tour was done - after more than 3 hours - vs. the 2.5 hours advertised, it was now 11pm and then the bus driver without the guide was instructed to take all the guests back to their hotels. 2 hours later we were still driving through Rome with the bus driver having no idea where to go. People were getting pissed off and then told they could get off the bus and just take a taxi!

My friend and I finally got back to our hotel just after 1 am and there were still lots of people in the bus waiting to be dropped off. What a waste of time and money! Reviewing other people's reviews afterwards we realized that we were not the only people who had this experience.

Bad tour. Do not go.

This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any) as the author lost $140. This person is overall dissatisfied with Viator. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Viator.

Check out the best and the worst companies in Travel Agencies category for more informed decision or compare Viator to other companies on our site.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
You May Also Like