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Viator - Trying to change date

Im trying to change my reservation date. And i can not get i real human being on the phone. The automated system is not picking up my full booking number when i type it in.
1.0
Details
Staff
#1316634
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Viator - Terrible customer service

Do not ever use them! So incompetent and will Put you on hold for hours only to hang up!
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1315854
Viator - One of our best tours with Alessia: Pizzas and the Colosseum
We gathered 4 persons of the Maoz family in Viator Rome for the: Pizzas and the Colosseum tour. The tour was finally one of the best we had, (we are very experienced tourists all over the world). We started with the Pizzas part and we had the chance to walk easily...
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5.0
I liked
  • Tour selections
  • How easy it was to book the tours
I didn't like
  • Poor internet site and navigation in it
#1315762
I have extremely limited mobility and use a walker. There were many tours from which to select, offering early morning (before the crowds) access to the Sistine Chapel. I called several, but was told by the lady at Viator that this would be the best - that there was...
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#1313927
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Viator - DONT EVER USE THESE PEOPLE

THEY STOLE MY MONEY, AND NOW I CAN'T GET IN CONTACT WITH THESE PEOPLE.
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1313444
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Viator - Very bad service, after booking they cancel after 2 days

I already booked and they send me after 2 days email said cancel your booking, due to hotel is it not in Paris which already I address while booking, I got refund but West my time behind 5hours and also covert charge bank I already ask for compensation still waiting for reply
1.3
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1312775
Biked a tour with aviator for a Skip the line Vatican, Sistine Chapel and St Peters Basilica Tour. We showed up at the office at 8:10 for an 8:30 tour and proceeded to stand in line in the Pouring Rain for 2 hours and 30 mins before we actually entered the building to...
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3.0
I liked
  • Ease of purchase
  • Ease of booking and detail
  • Other tours have been on time and reliable
#1312618
I cancelled a booking for a day tour to the Loire Valley offered by Viator through Trip Advisor. Although I cancelled more than 24 hours before the time of the trip, I was refused a refund. Nowhere on Viator's site, despite their explicit directions about how to...
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2.8
I liked
  • Ease of booking and detail
  • Ease of booking
I didn't like
  • No phone contact number and inabiity to contact viator directly
#1310395
After many calls, I've been waited for hours for an answer, but no emails and no calls. Now I tried to obtain an answers calling back another time but still no answer: I only had to listen to your music for half an hour. I'll write as many bad opinion as possible...
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2.0
#1309584
I am trying to cancel a reservation for my client and none of the numbers on the voucher allow me to pull up the reservation. I have tried every number on the voucher and none of them pull up a reservation. They say they have a 24/7 customer care team and yet there is...
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3.1
I liked
  • How easy it was to book the tours
I didn't like
  • How impossible it was to cancel a tour
#1309573