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Pissed Consumer Interviews ?

Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.
August 20, 2018 Our Tour started at 9 am. Headsets were passed out only to find out that our guide, Delphinium did not have a working devise to speak to us through our headsets. The decision was made to start without it and someone in charge would meet her around noon...
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3.1
#1353600
We booked a tour with pick up for the Loire Valley from Viator. We received a written confirmation of pick up. The evening before the tour the hotel phoned to confirm pick up and was given a time for pick up. The morning of the tour the pick up did not arrive. The...
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#1353239
Booked a Prague boat cruise last night for a special occasion and the information stated a departure location. Went to the departure location and were told to go to cechuv most (a different dock where the main office was- 15 mins walk away) . When we arrived at the...
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1.0
#1351284
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Viator - Not picked up

We paid for 3 hour city tour but were not not picked up at our Hotel $107.00
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1350744
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Viator - Still need resolution

I contacted Victor and the agent was very helpful. Howevetee we weee unable to contact the tour provider.. We are still in need of resolution sio we can make it to our tour. Please advise
#1348009
Ordered a car in advanced to take us from Baltimore airport to a hotel in downtown Washington, DC. Directions to where the desk is located was incorrect. Finally get to the desk and the employee acted like I was bothering her for checking in. When I asked how long I...
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#1347437
I booked a tour through Viator $93.14 worth of a tour in Ireland. Their contracted tour company, Extreme Ireland, canceled 15 hours before the trip. Every time I call Viator they say they can't get confirmation from the company, Extreme Ireland. Extremely frustrating....
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#1345060
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Viator - To cancel a tour to p0mpeii and Herculaneum

I must cancel a tour to Pompeii snd Herculaneum
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1344789
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Viator - Very helpful!

Had to cancel last minute due to an emergency - Marianela was very understanding & helpful!
5.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1342714
I have been trying to book transfer from cruise port in Aukland, New Zealand to airport for 22 persons on December 1, 1028 - 10:30 or 11:00 am - We would like to be on same vehicle for the transfer. We are arriving on the Radiance of the Seas 12/1/18 and our flight is...
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2.0
#1342163