Viator
Reviews and Complaints
Questions regarding early payment and rewards
The response that I received after you intervened was very good. However, I do not know if I would use the company again for the following reasons:I can not reach them by email unless you get involved.I can only speak to someone on the phone who is located in the Phillipines. Although they are very polite, I just can not understand them.
Re: BR-130275****, 130674****, 130364****. If I prepay these early, are the tours still cancellable up to 24 hours prior to the tour?
How is the refund handled, if a tour is cancelled?
After payment is made, will tickets be emailed to me?
Finally, If I pay for the first two, Barcelona and Marseilles, can I apply the $19.00 in rewards to my payment for Naples.
Thank you for you response to my email please.
User's recommendation: I was unable to email Viator on my own. Once pissed consumer got involved and forwarded my email, Viator responded overnight. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhere to pick up drop off/on Dublin tour??
No one answered my call!!!
If this cant be resolved asap.am cancelling ALL future tours !!
This is very trying !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Paris, Île-De-France
Ticket Scam
The tour d'Eiffel booking was a scam. They charged us for three tickets for the second-floor access and summit.
We paid 199.56 CHF for the three tickets. When we arrived at the tour, it had been handed over to another tour company. They exchanged our voucher for three tickets, each worth 23.10 euros, for the second floor only. We were denied access to the summit.
When we asked the tour guide, we were informed that this often happens and that if we contact Viator, we can receive a refund for the overcharge. However, there is no direct contact information for Viator's customer service.
- Offer online services
- Voucher provided was not redeemable for what they confirmed
Preferred solution: Price reduction
User's recommendation: Avoid this company, they provide not customer service and falsely advertise products purchased.
Casagiove, Provincia Di Caserta
New reservation
Transcript is not accurate. Agent was excellent in managing my requests to cancel booking and create a new booking.
Viator always comes thru
It all was resolved. Two different concerns and both were addressed. It will take a fee days for refund to come through but all good.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt doesn’t
Please post the time of the event I've registered for. I've registered for the food walking tour in Tokyo. It gives the meeting place but not the time.
User's recommendation: Post time of tour starts
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerViator failed to respond but Pissed Customer's intervention sorted it asap
Viator found my booking and processed the cancellation despite me not being able to contact them through their website
Return trip was canceled by the company
I had no issue with arrival. I bought a two ways ticket for arrival and departure. My departure was canceled without any explanation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey do a great job!
She understood the issue and corrected it, which is exactly what I needed. A prior conversation with another representative did not fix the confusing issues, so she restored my confidence in Viator.
Bermondsey, Southwark
Refund
My trip was cancelled. Some technical problems.
132159**** booking nr.
I've get a refund. Everything ok.
Complaint
I wrote an honest review about a tour I booked with Viator. Now Gavino Strebel with Suisse Plus is harassing and threatening me over the review.
Need a customer service rep
Need access to my tickets-
Tickets were sent to an email before I retired. I cannot access the tickets.
Here's my new email address:
kaywright0229@***.com
Here's a closed acct email that Viator is using - kaywright@***.com to send our tickets.
Thank you
Kay Wright
214-212-****
kaywright0229@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn’t get my money back
The company I booked canceled on me but didn't refund me the money. When I went to refund, it showed 0 yen and the site said there was an error.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerREQUEST FOR REFUND - N 129255****
Bonjour,
Jeudi dernier, j'ai réservé un taxi pour 5 personnes à l'aéroport JFK de New York. Le chauffeur était censé venir nous chercher à notre hôtel Hampton Inn à Chelsea Manhattan le dimanche 27.
J'ai reçu un bon pour votre plateforme, voir ci-joint les documents.
J'ai téléphoné samedi à Carmel Cars and Limousine Service car je n'ai pas pu remplir le formulaire : numéro de réservation inconnu. Ils m'ont dit qu'il était trop tôt et que je devais attendre dimanche pour compléter l'information.
J'ai téléphoné dimanche et ils n'ont pas trouvé ma réservation. Ils m'ont dit qu'ils n'avaient reçu aucune information de votre part.
Ensuite, j'ai dû trouver une nouvelle solution et j'ai réservé un taxi. J'ai payé 175 $.
Je vous demande un remboursement de 89,90 $. Vous pouvez contacter Carmel Cars et je suis sûr qu'ils pourraient vous raconter l'histoire. J'ai les enregistrements des appels.
J'ai hâte d'avoir de vos nouvelles,
Anne Boscaini
Preferred solution: Full refund
User's recommendation: ATTENTION !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissed start of tour, can't contact viator through live chat
Hopeless & useless time-consuming communication.Never use them again
Hello,
We missed the start of our tour of Mont St Michel, booking ref 129107****. I tried to make contact through viator help centre and briefly made contact with ai chat, but I lost the chat page and now can't get back in.
When I log in to viator now it shows 0 under my 'past/cancelled trips'. We would like to use our ticket to join the next tour - can you help me with this please?
User's recommendation: I would not recommend. I rang helpline, voice said press 1 for conversing in English, and all I got in response was fast French message followed by the contact hanging up on me
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