I booked a tour to see san juan de gaztelugatxe from Bilbao. I made a search using viator search tool and I picked up the only tour that said had san juan de gaztelugatxe as one of the stops. The pictures in viator page where of that site (a nice close up picture of...Read more
Viator - Cancellation
Service rep said she was unable to contact the tour operator...wait 24 hours and wait for them to confirm that the vendor cancelled the tour
pls see subjected inquiry email for all details (my email "firstname.lastname@example.org". I have call you guys 3 times all the times person who answered reply me that he will transfer call to other line but all three times call was disconnected. I am very disappointed at...Read more
I didn't like
- Inquiry made 4 days before still not get the answer
Viator - Guide not here
The guide showed up 2 minutes before the tour starts and the number doesn't work.
I made a reservation for a Catalina Cruise aboard Catalina Express using VIATOR. What did they do for me, they sent me a voucher and charged my credit card. The voucher said it was confirmed but that is very deceptive, I still need to contact the vendor to complete my...Read more
Puchased a "Romantic Gondole ride for Two" for $175.38. Was promised a 30 minute romantic ride, with seranade, tour of Grande Canal and side canals, glass of Prosecee and interaction with the gondolier. What we got was 15 minute ride down a back canal, 5 minutes of...Read more
Viator - Can’t correct any mistakes done on booking
I booked 2 tickets for a play in London and instead of June I pressed July and I called them on the same day of the booking but they said that they can’t due the change I think it is a bit unfair cause it is very obvious that it was an error and they didn’t mention on the site that we can’t do a change or the Booking is final
I booked 2tickets to attend the show of the phantom of the opera and heated the button on July 16 instead of June 16 by mistake . I tried to call the agency but no body answered. I tried next day and I was told that they will charge me the whole amount as penalties for...Read more
Viator - This company suckkkkkkssss in answering questions ...
Sucky business!!! Sucks!Sucky business!!! Sucks!Sucky business!!! Sucks!Sucky business!!! Sucks!Sucky business!!! Sucks!Sucky business!!! Sucks!Sucky business!!! Sucks!
Viator - Information incomplete
While waiting for the representative to return on the phone, the connection was lost. I am not going to go though that time consuming process again.
Do you have something to say about Viator? What happened? What can we help you with?