Viator
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clemmons, North Carolina
Checking on upcoming tour
Just checking through Viator with tour operator in Greece. She contacted them and I received a reply from the tour operator!
User's recommendation: Always go through Viator.
Alburgh, Vermont
No one answered and the call was dead silent.
This was a garbage service
70 dollar charge to my bank account. I never stopped in Massachusetts and drove from Connecticut to Maine without stopping
Pittsburgh, Pennsylvania
Great
I found the representative Fine and helpful. I look forward to the tour on Viator in the next coming month
Walpole, Massachusetts
Sadly, no help!
- - I won't use them again due to poor support and payment issues; booking with another company was easy and included a port map.
I wont be using them in the future. After spending almost 30 minutes with support & trying to input payment 5 times, it was obvious this support was useless!
It was time to find another company.
I found another tour company with the exact same tour, it was easy to book, payment went through AND the confirmation came with a port map as to where to meet our guide!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Alpharetta, Georgia
Miss flight looking for refund ir new booking
Having explained there was an issue with my flight, I asked either rebook or refund i was rudely told no. Social media is gonna love this.
So disappointed with the non service I got. Or lack there of
- Customer service sucks
Preferred solution: Full refund
Pretoria, Gauteng
I got assisted and all went well.My booking was handled well.
Hi Viator team, I just made a booking (Reference: BR-145015****) but misspelled my email during checkout, so I am locked out of my booking. Can your support team please update my account to my correct email address: lesego.v@***.co.za?"
Las Vegas, Nevada
Compensation
Viator's tour operator did not show up. We kept waiting at the designated pick-up area since 4:20 a.m.
A $334 refund has been processed by Viator, which is inadequate given the harassment and miserable experience.
We came all the way from Australia to see the Grand Canyon, which went to waste due to this irresponsible act. Thanks.
- Customer service
- Negative feedback
Preferred solution: Compensation coming all the way from Australia
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Springfield, Missouri
On 9/8/26 in Bergan Norway, I scheduled...
- - Wrong van; expected Viking Village and train, got Naeroyfjord/Flam/Stegastein.
- - Paid $828.60 for two; listing is $638; requesting $190 refund.
On 9/8/26 in Bergen, Norway, I scheduled Viking Village, Naeroyfjord Cruise, and Flam Railway, leaving at 7:45 from Strandkaien 16. Upon arrival, I showed my ticket to a Viator guide who put us in a van.
After realizing we were not visiting the Viking Village or being put on the train, we found we were in the wrong van. We had been put on the coach for the guided tour to Naeroyfjord, Flam, and Stegastein with an overlook. It was a lovely tour; however, we had wanted the Viking Village and train ride. We paid $828.60 for two tickets; however, the trip we were put on would have cost $638 according to the current listing on Viator's website.
We are requesting $190 reflecting the correct cost for the tour we took versus the tour we paid for. We were on a tour by Fjord Cruise instead of Guided Fjord Tours. Was the correct company compensated? When two tours are scheduled to leave from the same location at the same time, tour guides should be careful that they have the correct people on board.
At no time was there verification of the name of the tour. It is not our fault that we were put on the wrong bus.
We are requesting $190 be returned to us to reflect the correct cost for the tour we were put on. Mary Elise Samson
- Great tours and offerings
- Poor customer service
Preferred solution: Price reduction
User's recommendation: Beware! More than one tour may be leaving the same location at the same time. You could be put on the wrong bus. Viator is not cooperative in fixing paying for a more expensive trip while being put on a less costly tour by mistake.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cancun, Quintana Roo
No pick up and no operator answer the call
- - Small group tour to Chichen Itza booked; payment made.
- - Pickup at 7am promised; no one arrived and calls to operator/24/7 desk went unanswered.
I have booked the small group to Chichen Itza. The fee is already paid.
Until yesterday, I still received the message that I will be picked up at the hotel lobby at 7 am. However, I waited for more than one hour and nobody showed up. I called the operator many times. Nobody picked up the call.
At the 24/7 service desk, nobody picked up the call. I really doubt the credibility of the company.
Preferred solution: Full refund
User's recommendation: Avoid this company
Bremerton, Washington
Question about a tour pricing
Customer service agent was extremely helpful and booking the tour and answering all of my questions without hesitation. Thank you. Much appreciate it.!!
- Helpful staff very knowledgeable
A Coruña, A Coruña
We have rescheduled our tapas class...
- - The operator rescheduled the tapas class in Madrid from Sep 5 7:00 to Sep 6 7:00; no extra charge.
We have rescheduled our tapas class with the tour operator in Madrid, Spain. His name is Alex and he made the change from September 5 at 7;00 to September 6 at 7:00.
There is no additional charge but I wanted you to know.
This is the only number I could find on the Internet, so Im not a pissed customer. I just want to inform you of this information.
User's recommendation: Yes
Punta Cana, La Altagracia Province
Driver isn’t here yet
Driver never came for hip hop party boat. Same thing happened yesterday, so I still decided to rebook for today.
Preferred solution: Full refund
User's recommendation: No
Palermo, Province Of Palermo
They never responded to my emails as to when my tour was going to start so I cancelled my tour
I ended up cancelling my tour because no one responded to my emails. I was eventually refunded but I wanted the tour to actually happen .
User's recommendation: Choose a different company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Aalborg, North Denmark
After one week we still have not received any reply! It's a lot of money to pay and a big disappointment when you're not getting the necessary information to participate in the trip you booked on line
No response whatsoever from the company! Couldn't get through on the phone, so sent an email!
Very disappointed and will definitely not use them again!
No response whatsoever! So total disappointment!
We tried to contact both Viator Italian contact number and overseas, but were not able to get through on any lines. Even the hotel concierge tried to help!
Tinley Park, Illinois
Would recommend their service to everyone, definitely would use the again and again,
Fantastic!!!Great Customer service answered all my questions, found another excursion we had for another day
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation