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I am very frustrated at not being able to phone or email Viator despite their website saying you can 'call or email 24/7'. No phone number is listed on the website and any email contact is only through pre determined drop down selections. There is no facility to write...
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Anonymous
Adrienne Hennessey

I booked a whale and dolphin super saver tour with Viator on 4th April & to date have had no confirmation. It is not in my junk mail, as has been suggested on numerous forums ...

Anonymous
Deanna Rohde

On 11/26/2017, I was told by Viator's "local contact" (The French Way) that we would receive a refund within one month when the guide didn't show for our scheduled tour in Mon...

1.0
I didn't like
  • Customer care
  • Customer service
  • No phone contact number and inabiity to contact viator directly
#999645
Viator - Engine died, rude boat crew, and no honesty about changing plans~
Viator - Engine died, rude boat crew, and no honesty about changing plans~
Viator - Engine died, rude boat crew, and no honesty about changing plans~
I wrote a review already, on VIATOR'S reviews. and they refused to post it. I went to ST Thomas last January 2017, BEFORE the hurricane. I signed up for a one day excursion to BVI, VIrgin Gorda, and we were suppose to go to Jost Van Dyke, PAINKILLER bar, but the sea...
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2.0
#1203092
Viator - Tour not corresponding with description
Viator - Tour not corresponding with description
Viator - Tour not corresponding with description
I booked a tour to see san juan de gaztelugatxe from Bilbao. I made a search using viator search tool and I picked up the only tour that said had san juan de gaztelugatxe as one of the stops. The pictures in viator page where of that site (a nice close up picture of...
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1.3
#1264702
Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it...
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1.0
#1209025
Surprise Dinner Cruise in Budapest turned out to be a drinks only cruise, which was booked as a birthday treat. The advertising of the Cruise was not clear to our non English friend, who was booking the 4 of us for my husband’s birthday. Boarding the boat at 6:30pm we...
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#1281960
Viator - Bait-and-switch tour dates: glitch in system or purposeful?
Viator - Bait-and-switch tour dates: glitch in system or purposeful?
There was a problem with my trip from Santiago, Chile to Valparaiso and Vina Del Mar, BR-643354574. I booked the trip for Tuesday 20 February, but my voucher showed Wednesday 21 February. There is a glitch in the mobile app that allows customers to select a day, shows...
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We arrived in Paris today on day 1 of a 5 week vacation in Europe. Our first tour was summiting the Eiffel Tower. We showed up at the meeting point on time. The History Group Shop. 38 Avenue de Bourdonnais, Paris 75007. We waited 45 to an hour while they checked...
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1.2
I didn't like
  • Viator
  • Bad service
#1281433
I have used this company in the past without any problems. It is all good, until it is not. I booked a tour through Viator on the Cayman Islands. In the confirmation they stated that I can cancel the trip 24 hours prior to departure. I found out from the local tour...
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2.1
I didn't like
  • Only automated email replies
  • No phone number
  • No email address
#1283335
Highland Explorer Tours Ltd through Viator, a Trip Advisor Company, was the vendor for the Outlander Film Locations Day Trip from Edinburg on May 24. We booked this tour and paid months in advance at a cost of $120.72. We were among the first few people to arrive early...
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1.0
I didn't like
  • Lack of care for my problem that viator created
#1278785

Contact Viator

Mailing Address:
Viator, Inc.
360 3rd Street Suite 400
San Francisco, California 94107
United States
Phone:
(866) 648-5873
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My tour was cancelled as the tour driver was not licensed ..... Tried to reach Viator. What a joke. Go to help center on Viator. No way to connect with them. No email address or contact info. No Help Deck or Help center contact information on web site. No way to even...
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Anonymous
Regberg

All that griping and you never gave us any background about the company ; you cannot expect that each reader has even heard of the subject company. You've spent so much time s...

2.2
Kotor, Kotor Municipality
I liked
  • Tour selections
  • Slections
I didn't like
  • Communications and help center failure
  • Help desk center non existent
#1249158