I am very frustrated at not being able to phone or email Viator despite their website saying you can 'call or email 24/7'. No phone number is listed on the website and any email contact is only through pre determined drop down selections. There is no facility to write...Read more
I didn't like
- Customer service
- No phone contact number and inabiity to contact viator directly
- Customer care
I wrote a review already, on VIATOR'S reviews. and they refused to post it. I went to ST Thomas last January 2017, BEFORE the hurricane. I signed up for a one day excursion to BVI, VIrgin Gorda, and we were suppose to go to Jost Van Dyke, PAINKILLER bar, but the sea...Read more
There was a problem with my trip from Santiago, Chile to Valparaiso and Vina Del Mar, BR-643354574. I booked the trip for Tuesday 20 February, but my voucher showed Wednesday 21 February. There is a glitch in the mobile app that allows customers to select a day, shows...Read more
I booked the tour for today 2/25 through Viator. The local vendor is Amigo Tours. I called them on Thursday confirmed the booking. Told them the Westin in Cancun has 2 lobbies. We were staying at the Beach Club. Yesterday I also sent an email confirmation and again...Read more
Viator - None working number to confirm tour
I arrived in Jamaica on 01/26/18 and I called the tour company listed to only have gotten a busy signal for the last three days prior to the excursion. The alternate number that was listed was a none working number. No one has shown up the day of my tour leaving me hanging without any knowledge of what could have happened.
Don’t do a Viator 5 hours private tour in Dubai Hi my name is Peter Felber I have booked a 5-Hour Private City Tour of Dubai's Top Attractions: Burj Al Arab, Jumeirah Mosque, Dubai Museum. So the private tour was disaster, my wife and me were sitting in a bus with 25...Read more
I tried to contact Viator in regards to not receiving my voucher for event that I purchased on Groupon. I didn't get an operator on their contact number or website nor an response through their email address I would like to attend the event and I'm trying to do...Read more
I was in New Orleans looking for a cemetery tour. The one on Viator got excellent reviews so I booked on for the following day. I booked around 6pm for a tour leaving at 10:30am the next day. When I clicked on it, it said available dates, the tour I chose had available...Read more
Had tour setup for kayaking at mosquito bay. Had all reservations in place the ferry,the hotel and tour. Come to find out the island was destroyed by hurricane. My hotel cancelled reservation last minute, we couldn’t find any other hotels near the ferry drop off and...Read more
Hi, I am not able to receive vouchers for my booking via email. My booking ref is BR-643379238. I am not able to see the booking under my account nor am I receiving a copy on my gmail. I've asked your rep to send it over twice but still not luck. I have attached a copy...Read more
Do you have something to say about Viator? What happened? What can we help you with?