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Pissed Consumer Interviews ?

Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.
I am very frustrated at not being able to phone or email Viator despite their website saying you can 'call or email 24/7'. No phone number is listed on the website and any email contact is only through pre determined drop down selections. There is no facility to write...
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Company wrote 1 public responses to the review from Jan 30, 2017.
Anonymous
Mary R

Viator's website is definitely not user friendly. There seems to be no way to contact them if you have a question that does not fit into their preset questions. You're just ou...

Anonymous
roula

you book with viatoryou do not receive an e mail to print your bookingyou do not receive a reply to your complaintYOU LOOSE YOUR MONEY !!!

1.0
I didn't like
  • Customer care
  • Customer service
  • No phone contact number and inabiity to contact viator directly
#999645
it would appear that this company doesnt do refunds,so please be careful when booking on there website and ensure you remember which card you used to pay them booked a pick up at jfk with SUPERSHUTTLE who didnt turn up after 2 hourscomplained but ignored, trying to get...
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Company wrote 0 private or public responses to the review from Dec 06.
1.0
I didn't like
  • Lack of service
#1416547
Viator doesn't care about their customers and will always take the opposing side when it comes to the bookings problems that may come your way. We are currently on vacation and had booked a few tours with Amigo Tour, but we already started our vacation with a major...
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Company wrote 0 private or public responses to the review from Nov 07.
1.0
#1395847
Whenever I try to log in - comes up " reset " and an e mail will be sent - never arrives ! So, I can't log in to my account and there is no one to speak to - most frustrating. Have noticed that when I try to enter their web site - comes up Viator Inc. when in the past...
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Company wrote 0 public responses to the review from May 04.
Anonymous
Anonymous

Having the same issue.

Anonymous
Chris

I am glad I have not yet purchased anything from Viator. Because today the entire site is completely down. For now on I am only using Trip Advisor.

#1247623
First I am no stranger to tours or visiting Aruba I own many timeshares and spend many weeks per year there since 1986. This Sunset Cruise and Seaside Dinner Tuesday Nov 6th 2018 was the worst. It started with the guy running the boat allowing one large party to take...
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Company wrote 0 private or public responses to the review from Nov 19.
1.0
I liked
  • Countryside tour
I didn't like
  • Aruba sunset cruise
  • Sunset
#1403874
Last Minute Cancel by Viator & no refund!!
Our group of 6 took a New England cruise and booked a tour through Viator to get a history lesson in Boston and the surrounds. We take private tours because my brother is a paraplegic so we must have a suitable vehicle for him and his wheelchair. We booked well in...
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Company wrote 0 private or public responses to the review from Oct 11.
#1379029
Viator - No refund
Tried to get refund from Viator . Booked tour with Autostradale Viaggi [booking@autostradaleviaggi.it] Milan Italy Thank you for your patience as we looked into your refund request. Unfortunately, we are unable to offer a refund for this booking. As per supplier, on...
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Company wrote 0 private or public responses to the review from Oct 01.
Hi Viator, I tried to apply the black friday sale promo code VIA18 several times on 26 Nov 2018 but was unsuccessful. I then dialled in for internet phone assistance (it was a breeze!) and the issue was resolved in about 5 mins! I did not manage to get the phone...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
4.4
I liked
  • Good tours
#1407848
I decided to book a surf class in Hawaii, during the process the website said there was an issue with my card when i was trying to pay and that I should recheck my details and try again, and so i did, same result though, so I decided to change to another card and it...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 25.
#1407608
Show

Viator - Refound

On Friday Nov 30 my tour was cancel and they change it for today. Im still on a tour, and I'll be here for another hour cause we had a delayed, and I will probably won't make it to the tour. So, I wanna to check if you can refund me my money...
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
#1413124