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I am very frustrated at not being able to phone or email Viator despite their website saying you can 'call or email 24/7'. No phone number is listed on the website and any email contact is only through pre determined drop down selections. There is no facility to write...
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Anonymous
roula

you book with viatoryou do not receive an e mail to print your bookingyou do not receive a reply to your complaintYOU LOOSE YOUR MONEY !!!

Anonymous
Adrienne Hennessey

I booked a whale and dolphin super saver tour with Viator on 4th April & to date have had no confirmation. It is not in my junk mail, as has been suggested on numerous forums ...

1.0
I didn't like
  • No phone contact number and inabiity to contact viator directly
  • Customer service
  • Customer care
#999645
Viator - Engine died, rude boat crew, and no honesty about changing plans~
Viator - Engine died, rude boat crew, and no honesty about changing plans~
Viator - Engine died, rude boat crew, and no honesty about changing plans~
I wrote a review already, on VIATOR'S reviews. and they refused to post it. I went to ST Thomas last January 2017, BEFORE the hurricane. I signed up for a one day excursion to BVI, VIrgin Gorda, and we were suppose to go to Jost Van Dyke, PAINKILLER bar, but the sea...
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2.0
#1203092
I booked below mentioned tour in Viator. My booking Reference no BR-662742570. Ljubljana with Postojna Cave Excursion from Zagreb At the time of blocking booking page just asked about Adults not about kids. Basically I have been to many trips in Swizerland also from...
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Anonymous
Surajit Sen

I want to ask viator now for this trips below if a customer has child below 7 years what will happen to him. https://www.viator.com/tours/Zagreb/Ljubljana-and-Lake-Bled-Full-D...

1.0
#1331875
Viator - Refund required
Viator - Refund required
Viator - Refund required
I booked a tour on Viator.com on the date of 21th,June, and cancelled the tour on the next day. I wrote the company an email and requested refund after five business days. They replied and said they processed the refund on the day I cancelled the order. I haven't...
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#1298239
Viator - Tour not corresponding with description
Viator - Tour not corresponding with description
Viator - Tour not corresponding with description
I booked a tour to see san juan de gaztelugatxe from Bilbao. I made a search using viator search tool and I picked up the only tour that said had san juan de gaztelugatxe as one of the stops. The pictures in viator page where of that site (a nice close up picture of...
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1.3
#1264702
Viator - Ticket to Park Guell a scam
The ticket sold for Park Guell was rejected at the door. After being re-routed to several nearby "Shops" to try to sort this out, I found the so called tour shop. Which was basically a sign outside a small restaurant. That's it. Nobody to complain to, nobody to assist...
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4.0
#1331070
Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it...
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1.0
#1209025
I cancelled a booking for a day tour to the Loire Valley offered by Viator through Trip Advisor. Although I cancelled more than 24 hours before the time of the trip, I was refused a refund. Nowhere on Viator's site, despite their explicit directions about how to...
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2.8
I liked
  • Ease of booking and detail
  • Ease of booking
I didn't like
  • No phone contact number and inabiity to contact viator directly
#1310395
Hi, I am writing this to tell my experience for a tour which I had booked while I was in Canada. On July 21st, 2018, I booked the following 1 day tour to Quebec City from Montreal via Viator (Confirmation number: 1071406994) -...
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2.3
#1319881
Show

Viator - Refund

Viator - Refund
Booking Ref: BR-661702823 Name:Jazmin Puentes Excursion:August 10th 1 person could not do excursion because of flight delay. Would like a refund for 1 person out of 9. Thank you
#1330471