Viator Reviews and Complaints
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13
ISSUES RESOLVED
68
COMPANY RESPONSES
565
TOTAL REVIEWS
$100K
CLAIMED LOSSES
$629
AVG LOSS
110K
PAGE VIEWS
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Customers don't like
- Customer service
- Unresponsive
- Customer care
Customers like
- Easy to book
- Ease of purchase
- Ease of booking
Pissed Consumer Interviews ?
Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.
I did a tour in Turkey and it wasn't like it was on the description, it was totally different because the answer from the tour operator was: "this kind of tour is not operating anymore" the problem was they said that after I paid 38£ for nothing! The day after I booked...
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Viator team, I booked a seaplane tour to Yasawa Island from Denarau Island through Viator with booking id 669380742 The cost was gbp 667.44 . The trip got cancelled due to weather and I should be getting the full refund. I am contaction Viator team by both emails...
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Viator - Terrible
We recently booked a one day tour in Rome through one of Viator's contractor 'I Love Rome'. The company' advertising was very misleading and was outright false. We paid for extra services. Which we never received. After contacting both Vistor and ILR, neither one was able to help resolve the issue. We will never use this service again.
Viator - Trying to change date of tour due to illness
I was trying to switch my booking br669047720 to Monday the 15 th because my husband is very sick today. It seemed like the agent said she could do it then I was disconnected. Could you pls cal 9544644864 or email me the specifics. Thank you Lawrence Hery
I would like to make a complaint in regards to your decision of not returning my money back. This is very unfair and not valid for your customers. We were there at the location in spite of the cold weather and nobody even bothered to call us and checked on us; no...
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I liked
- Very
I didn't like
- Voucher service
- Customer service and thier response
Our group of 6 took a New England cruise and booked a tour through Viator to get a history lesson in Boston and the surrounds. We take private tours because my brother is a paraplegic so we must have a suitable vehicle for him and his wheelchair. We booked well in...
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Viator - Excellent
Didn’t receive my voucher but was my mistake I enter a wrong email
Budapest Sightseeing Tour with Parliament House Visit. Booking ref: BR-657874770 Tuesday 07 August 2018. We rang the day before to confirm the booking and hotel pick up. On the day we waited about 3 hours, and after a few phone calls got picked up by taxi. The taxi had...
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07.08.2018 Budapest Sightseeing Tour with Parliament House Visit. Booking ref: BR-657874770 Had to wait 3hours for hotel pick up,they finally pick us up after several phone calls. The guide spoke mainly Spanish and very little in English. The guide did not wait until...
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Similar to Viator
My sister and I took a supposed Chianti wine tour from Florence on 10/09/18 and it was awful....huge group, most of the time was spent on the bus, barely any time to taste even with the tiny sips we received and the snacks consisted of a bowl of salami and cheese....
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I didn't like
- Everything listed here and a lousy tour
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