Viator Reviews

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Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it...
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6 comments
#2023996

Covid has the Navajo land still closed in mid June 2021. However, Viator tried to sell me a NON REFUNDABLE tour to Horseshoe Bend and Antelope Canyon.

The representative said I would be taking a chance if things weren't open in September however, I would be offered another tour. WTF???? No other tour company is offering or booking this tour because there is no definite date as to when these sites will open up. Being the devils advocate I mentioned where I read buy now pay later but of course this tour did not qualify.

My other complaint is the site is deceptive as heck you have to read everything with a fine tooth comb.

Some tours 2 people min some 1 person is ok. Tour titles similar but tours are different.The rules change like the weather on their site.

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Featured
ID
#1209025 Review #1209025 is a subjective opinion of poster.
Service
Viator Tour Booking
Reason of review
Problems with payment
Most helpful review
I am very frustrated at not being able to phone or email Viator despite their website saying you can 'call or email 24/7'. No phone number is listed on the website and any email contact is only through pre determined drop down selections. There is no facility to write...
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22 comments
#1739964

I also wish to complain formally about Viator cancelling at the last minute a trip I had booked in Istanbul, Since this required advance approval with submission of passport information for security purposes, it was impossible to rebook at short notice. My main reason for going to Istanbul was to visit the old Jewish Synagogues.

So the trip overall was most unsatisfactory. And Viator gave no reason whatsoever about why the trip was cancelled. Only that they had cancelled it- and offered money back.

With earlier notification, there were other companies offering the same tour. I will not book with Viator again.

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ID
#999645 Review #999645 is a subjective opinion of poster.
Service
Viator Customer Care
Cons
  • Customer service
  • No phone contact number and inabiity to contact viator directly
  • Customer care
Reason of review
Poor customer service
Loss
$275
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want my refund back

Hello, Its regarding my toors booking cancelled by Viator, kindly do full refund to my credit card used for the following cancelled tours: 1- booking ref 81544****. $107.26 2- booking ref 81271****. $331.07 3- booking ref 81413****. $180.33 Your prompt reply would be appreciated Thank you Najla
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ID
#2731683 Review #2731683 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Want to use a voucher for upcoming trip that is already booked

I booked a wine tour in the Finger Lakes in NY via TripAdvisor. While I was paying for this there wasnt an option to put in a discount code from Viator. After a confirmation was received I noticed that this was a Viator event. So I called Viator to have the discount applied and I was told it can not be done after the fact. This is disappointing because first, I didnt even know this was a victor event because it was not labeled so I did ad the discount code. I feel this company should honor our discount. This is the second
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ID
#2720038 Review #2720038 is a subjective opinion of poster.
Cons
  • Applying a discount
Loss
$50
Preferred solution
Price reduction
New Reviewer

Tour Representative Didn't Show Up

I was supposed to meet a tour representative in the Florence Italy train station to give me train tickets to The Easy Venice Tour. The representative didn't show up. I tried to contact the travel agency and Viator to find out what happened, but I haven't heard back

User's recommendation: Avoid.

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ID
#2715837 Review #2715837 is a subjective opinion of poster.
Location
City Of Saint Peters, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Problem travel

Booked a trip to abu dabi from Dunai. No information prior booking concerning the need of a test PCR. Not good communication as the travelling agency was sending again and again the same link showing their info ( mine were in French and not equal) I found a wall in front of me in term of communication i insisted and we decided to change the date as I did PCR test. After this I have been stucked in abu dabi as needed to be 12 days minimum in UAE before going to Abu daDs I list 200 euros.

User's recommendation: Ne careful if problem very bad communicator and never faulty.

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ID
#2704636 Review #2704636 is a subjective opinion of poster.

Refund

Still waiting for my refund. Went to my bank branch, they have no pending refunds to my account. The refund credentials I was given by Viator and nor reflected with my bank, and they no record of it. Please advise when I will get my reimbursement Thank you, Pierre
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ID
#2701537 Review #2701537 is a subjective opinion of poster.
Location
New York, New York

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Verified Reviewer
New Reviewer

Wrong info on your side

I believe we were swindled with our trip. We booked our trip and when the time came for the hop on hop off tour bus for Nashville Tennessee we found out that the tour was it running. Spoke with George in customer service and he was rude regarding this matter making us feel as though it was our fault that this happened and that things were listed in a timely matter online. But we saw nothing to indicate that on the website.
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ID
#2698322 Review #2698322 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I need a refund

I was asked by the operator to cancel and now I want my money back. Now I cant talk to people. I want a refund.

User's recommendation: Watch out.

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ID
#2696486 Review #2696486 is a subjective opinion of poster.
Loss
$449
Preferred solution
Full refund
New Reviewer

Tour canceled by tour company

I paid $243 for my tour that was canceled by the tour company. I want my money refunded. Also why is it soooo difficult to contact you?

User's recommendation: Avoid Viator.

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ID
#2695829 Review #2695829 is a subjective opinion of poster.
Location
Phoenix, Arizona
Loss
$243
Preferred solution
Full refund
New Reviewer

Money taken off my card

I just need to speak to an agent? Money is missing off my card and I want to know how I got this charge I need someone to help me immediately
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ID
#2691263 Review #2691263 is a subjective opinion of poster.
Location
North Hollywood, California
Loss
$259
Preferred solution
Full refund
New Reviewer

Refund

Viator - Refund
Hi, I booked my Horseback Riding Tours with Sliver State Horseback riding tours on Wednesday June 30 at 3pm and they changed the time to be 7:00 pm by that we taken an Uber to their place which we didnt know that we needed to pay for park entrance fee and we almost there in 5 min and they said they were leaving the tour which I spent a hundred + park fees to get there and I would like to have my refund back I understand their policies that theyre not give refund but I already talked to them and my situation is really sucks I just spent money for nothing by the way they told me to contact viator customer service because they said they get paid through viator and they dont have money to refund back at this point
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ID
#2688247 Review #2688247 is a subjective opinion of poster.
Loss
$172
Preferred solution
Full refund

Viator Booked wrong time

My paperwork from viator said 8am and the actual tour operator had us in for 10am. This happens with 3rd party bookings. Find the actual tour operator and don't use viator

User's recommendation: Don't use viator, find actual tour operator.

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ID
#2687735 Review #2687735 is a subjective opinion of poster.
Location
Aurora, Colorado

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
DO NOT BOOK WITH THEM!! We booked a boat tour at Navy Pier. Confirmation said boat leaves at 11. We show up at 10:45 to be told the boat does not leave until 1. I had a copy of the confirmation and not one person at any of the booths or on the phone could tell me why...
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1 comment
#2039438

To update this review, after several disappointing interactions with them, they did finally give us a full refund for our boat trip, so that was greatly appreciated! Thank you! Erin

ID
#2685258 Review #2685258 is a subjective opinion of poster.
Loss
$300
Preferred solution
Compensation for ruining an entire day of vacation due to incorrect time for boat departure on confirmation. We missed all our afternoon reservations.

Problem with booking

We booked months ago a trip to the great barrier Reef thru viator with the family. Received email 2 days before dive, booking was cancelled due to insufficient funds on credit card. Problem could have been resolved easily if given the chance. Can't contact viator to fix. Hopeless. In future go directly thru provider.book dir

User's recommendation: Book directly thru provider.

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ID
#2683341 Review #2683341 is a subjective opinion of poster.
Location
Cairns, Queensland

Problem with booking

Viator just cancelled our booking for great barrier Reef cruise with no warning. Booked months in advance, credit card was declined, could have been rectified easily if given the chance. Now our family of 8 have flown to Cairns specifically for this cruise and we won't be having our reef experience. I am very upset

User's recommendation: No, viator are impossible to contact go straight to the operator.

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ID
#2680886 Review #2680886 is a subjective opinion of poster.
Location
Cairns, Queensland

No response

I was told I would get a call back in regards to an inquiry on sling shots in Miami. I called twice still no answer on my inquiry.
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ID
#2680826 Review #2680826 is a subjective opinion of poster.
Location
Foley, Alabama

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