
Viator
Viator Reviews

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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVIATOR WILL NOT REFUND MY MONEY!
Preferred solution: Full refund
Confirmation of booked trips
User's recommendation: My issue was resolved immediately by viator. I would use them again
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tour Refund
- App had all the local attractions and booking was very quick
- Cancellation policy for some trips is incredibly misleading
Preferred solution: Full refund
User's recommendation: book through "Get Your Ticket"
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |We had one terrible day, and one great day, want to write about both
User's recommendation: Not sure unless we receive compensation for all the mistakes made, and extra cost and stress to ourselves

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOnly got half of tour and the alternative tour wasn't good.
Preferred solution: Price reduction
User's recommendation: The tour needs to be equal in value, and the expectation that Kenya deserves.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Compensation for cancellation of trip by Viator
User's recommendation: Don't rely on Viator booking!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Resolved: DO NOT BUY FROM VIATOR
Company fixed the issue and I have been provided with full refund. Complaining several times and given bad reviews.
- Bad customer service
- No response to emails or txts
- Non reliable
Preferred solution: Full refund
User's recommendation: Do Not USE- u will waist your money
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Had confirmation ticket for your and showed up to find out I don’t have ticket or room on bus. Wasted my whole morning and was given no refund.
Told me to call your operator. Operator said call viator.
Seems like they get around. Very upset.