
Viator Reviews
Viator Reviews
How do you contact Viator?
- Customer service
- Customer care
- No phone contact number and inabiity to contact viator directly
Excellent service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNobody showed up for our trip
- Easy booking
- Failure to deliver what was booked and paid for
- Bad customer service
Questioning charge
It takes too long to cancel an order
User's recommendation: Get it done faster.
Our schedule and tickets
User's recommendation: Educate and train representative to communicate.
Confirm pick up
User's recommendation: Will not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI called and spoke to representatives and my trip was canceled
- Totally unreliable
- Unreliable
Cannot reach a customer service representative
User's recommendation: Post a visible toll free customer service phone number.
- Lack of us contact
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerChange reservation
Reservation keeps saying that the price changed
Waiting for a refund due to covid 19
- Ease of booking
- Very slow and super long holds over the phone call
- Too difficult to get help over the phone
Need to change reservation info
User's recommendation: Ok.
Travel Agencies Expert Talks
Terrible experience, what a waste
Double charge
User's recommendation: I highly recommend all customers book their tour through Viator.
Refund requested for COVID tour canceled
- How easy it was to book the tours
- Not enough information on the actual booking
- Bad costumer service
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I also wish to complain formally about Viator cancelling at the last minute a trip I had booked in Istanbul, Since this required advance approval with submission of passport information for security purposes, it was impossible to rebook at short notice. My main reason for going to Istanbul was to visit the old Jewish Synagogues.
So the trip overall was most unsatisfactory. And Viator gave no reason whatsoever about why the trip was cancelled. Only that they had cancelled it- and offered money back.
With earlier notification, there were other companies offering the same tour. I will not book with Viator again.