Viator Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
14
ISSUES RESOLVED
68
COMPANY RESPONSES
609
TOTAL REVIEWS
$100K
CLAIMED LOSSES
$607
AVG LOSS
120K
PAGE VIEWS
What's your story with this company?
Ask a Question About Viator
Customers don't like
- Customer service
- Unresponsive
- Lack of service
Customers like
- Easy to book
- Ease of purchase
- Ease of booking
filters
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Pissed Consumer Interviews ?
Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.
Viator - Cut off!
Every time we have called we get cut off when the agent puts us on hold. This has happened 4 times!
Product
Viator - No booking confirmation in spite of money debited.
I didn't receive a confirmation of my booking by e-mail yet the money ( 612 euros) has been debited from my account. This is my booking reference: BR- 679643126. Please let me know if my booking is confirmed ans send me an e-mail. Thanks. Laetitia Bourcier
Viator - Pick up at a cruise port
If I book your tour to the Australia Zoo in brisbane, can I be picked up at the Brisbane cruise port, at my ship?
Viator - Problem resolved quickly and fairly
Problem resolved quickly and fairly
Viator - Double booked due to your computer not confirming. No number to call to fix. Terrible. Help
Tried to book two tours in US. Message came back "awaiting confirmation of your bookings". Waited 1 hour. Tried booking again-same result. Then find you actually made bookings but no confirmation to me. So, I now have one surplus set of bookings. Rang designated PHONE NUMBERS TO CANCEL ONE OF THE TWO BOOKINGS BUT NO RESPONSE. Terrible SERVICE. I AM IN THE HOLE FOR $US 435 FOR TOURS I DON'T WANT. HELP IMMEDIATELY PLS. Why don't you have a contact number that work. Terrible. Paul Exell e.m: epaulsan@bigpond.net.au. Tel: Aust 03 5254 1816 Mob: 0417 700 215 Urgent pls. This is your fault
Viator - Need to unblock my page
After my 2nd email to a private tour guide in Tailand my computer was blocked, probably because I left it open from yesterday, how do I unblock it? My name is Roberto Valdez and my email is rvaldes@iva.lat
Helicopter trip in Franz josef. Should have been 30 minutes came down after 10 minutes agent said we would get a refund from viator (others on same trip refunded immediately). Sent an e mail straight
The trip was shortened due to bad weather tour agents said we would be refunded by viator as they would not charge them the full amount. I have tried to contact them but it is never acknowledge and sends me around in circles back to 1st page. I am expecting 250 USD refund.
Viator - Tour bus not here
YOU HANG UP CALL BACK NOW
I booked through Viator 2 tickets for this attraction on the 28/12/2018, 4 days in advance to the day I wanted to go. But I received a cancellation on the same day and lost any possibility of booking this attraction again due to the lack of time as it is one of the...
Read more
Similar to Viator
Viator - Remboursement / réservation marché de Noël
samedi 29 décembre 2018 2 Adultes 49,96 € Nº de confirmation: 1083949898 Référence de réservation: 676999600 J’ai acheté deux billets pour le marché de Noël et le bus nous a laissé dans un zoo ? Je suis désolée mais le zoo (qua j’avais déjà fait) ne faisait pas partie de mes souhaits. Je demande le remboursement intégral des billets et vous précise que j’avais demandé avant le départ du bus à l’employée de Gray line si le marché de Noel était toujours ouvert : la réponse de cette dame a été : oui ! De plus aucun guide français dans le bus et mon voucher précise langue français et anglais seulement ... Dans cette attente, Cordialement Magali friaud
Select Reason