Viator Reviews and Complaints
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13
ISSUES RESOLVED
68
COMPANY RESPONSES
587
TOTAL REVIEWS
$100K
CLAIMED LOSSES
$621
AVG LOSS
110K
PAGE VIEWS
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Customers don't like
- Customer service
- Unresponsive
- Customer care
Customers like
- Easy to book
- Ease of purchase
- Ease of booking
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Pissed Consumer Interviews ?
Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.
Viator - Cancelled trip and not been refunded
Tour cancelled for northern lights
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 1 day ago.
Viator - Idiots
I had 11 persons, 6 of the last names spelled wrong, 2 first names spelled wrong and they booked the wrong time for my tour after telling them 3 times
Company wrote 0 public responses to the review from 2 days ago.
In checking your sail snorkel tour in Cozumel there are many different prices. Viator 60usd ozumel tours 55usd Cozumel mex tours 54.99usd Shoreexcursioneer(owners of the boat) 54.99usd Captain Rons 57usd CozumelWatersports(same owners)54.99usd......Also your private...
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Company wrote 0 private or public responses to the review from Dec 08.
it would appear that this company doesnt do refunds,so please be careful when booking on there website and ensure you remember which card you used to pay them booked a pick up at jfk with SUPERSHUTTLE who didnt turn up after 2 hourscomplained but ignored, trying to get...
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Company wrote 0 private or public responses to the review from Dec 06.
Viator - Refound
On Friday Nov 30 my tour was cancel and they change it for today. Im still on a tour, and I'll be here for another hour cause we had a delayed, and I will probably won't make it to the tour. So, I wanna to check if you can refund me my money...
Customer made 3 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 02.
Product
Viator - Change in Booking
I made a booking but it is not appearing when I go on manage bookings. I want to change the dates for my boooking.
Company wrote 0 public responses to the review from Nov 30.
Hi Viator, I tried to apply the black friday sale promo code VIA18 several times on 26 Nov 2018 but was unsuccessful. I then dialled in for internet phone assistance (it was a breeze!) and the issue was resolved in about 5 mins! I did not manage to get the phone...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 26.
I decided to book a surf class in Hawaii, during the process the website said there was an issue with my card when i was trying to pay and that I should recheck my details and try again, and so i did, same result though, so I decided to change to another card and it...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 25.
Product
First I am no stranger to tours or visiting Aruba I own many timeshares and spend many weeks per year there since 1986. This Sunset Cruise and Seaside Dinner Tuesday Nov 6th 2018 was the worst. It started with the guy running the boat allowing one large party to take...
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Company wrote 0 private or public responses to the review from Nov 19.
I liked
- Countryside tour
I didn't like
- Aruba sunset cruise
- Sunset
Similar to Viator
Viator - Couldn’t get ahold of anyone
Wrong ticket, couldn’t get ahold of anyone and didn’t get a refund
Company wrote 0 public responses to the review from Nov 17.
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