Viator Reviews and Complaints
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12
Issues
resolved
68
Company
responses
466
Total
reviews
$77.3K
Claimed
losses
$573
Avg
loss
93.6K
Page
views
What was your experience with Viator?
Customers don't like
- Customer service
- Unresponsive
- Customer care
Customers like
- Easy to book
- Ease of purchase
- Ease of booking
Viator - Terrible
No one answer & the call was dropped after holding for 10 mins
Viator - Reservation for city and la Jolla coast tour was cancelled J
We arrived called for directions was told the tour was cancelled, no email or call notification as to cancellation. No refund either, trying to call can't get to talk to anyone
Viator - Worst Customer Service Ever
You overcharged me for the tour, I have no way to contact you via phone, and now I cannot get into my Viator account because the website says my email and password don’t match.
We purchased a Skip the Line Small Group Guided Tour of the Galleria Borghese and Gardens in Rome, Italy from Viator and received a written confirmation and voucher. We arrived early for the tour and presented the confirmation and voucher to the tour supplier,...
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Viator - Meals issues not delivered
Meals were included on our booking and the restaurants did not provided. Booking number BR 656594711
I have used this company in the past without any problems. It is all good, until it is not. I booked a tour through Viator on the Cayman Islands. In the confirmation they stated that I can cancel the trip 24 hours prior to departure. I found out from the local tour...
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I didn't like
- Only automated email replies
- No phone number
- No email address
Booked and paid for Ultimate Vacation Tour of Rome on 6 June 2018. Cancelled same after 5 minutes (mistake with date). Received official cancellation confirmation stating $109 would be refunded within 5 days. 13 days later I'm still waiting for my refund. Why is it...
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I didn't like
- No refund
Surprise Dinner Cruise in Budapest turned out to be a drinks only cruise, which was booked as a birthday treat. The advertising of the Cruise was not clear to our non English friend, who was booking the 4 of us for my husband’s birthday. Boarding the boat at 6:30pm we...
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Product
I canceled my 2 trips for Amsterdam and Luxembourg two weeks ago on 06/06/2018 and up till to this date I haven't received my refund. BOOKING REFERENCE ARE BR655847287 - Day tour for Amsterdam and BR655847441 - Day Tour for Luxembourg. I need an update on how do i get...
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Product
I didn't like
- No information about tour companies or how to contact companies
Similar to Viator
We arrived in Paris today on day 1 of a 5 week vacation in Europe. Our first tour was summiting the Eiffel Tower. We showed up at the meeting point on time. The History Group Shop. 38 Avenue de Bourdonnais, Paris 75007. We waited 45 to an hour while they checked...
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