Pissed Consumer Interviews ?

Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.

Viator - Cut off!

Every time we have called we get cut off when the agent puts us on hold. This has happened 4 times!

Viator - No booking confirmation in spite of money debited.

I didn't receive a confirmation of my booking by e-mail yet the money ( 612 euros) has been debited from my account. This is my booking reference: BR- 679643126. Please let me know if my booking is confirmed ans send me an e-mail. Thanks. Laetitia Bourcier

Viator - Pick up at a cruise port

If I book your tour to the Australia Zoo in brisbane, can I be picked up at the Brisbane cruise port, at my ship?

Viator - Problem resolved quickly and fairly

Problem resolved quickly and fairly

Viator - Double booked due to your computer not confirming. No number to call to fix. Terrible. Help

Tried to book two tours in US. Message came back "awaiting confirmation of your bookings". Waited 1 hour. Tried booking again-same result. Then find you actually made bookings but no confirmation to me. So, I now have one surplus set of bookings. Rang designated PHONE NUMBERS TO CANCEL ONE OF THE TWO BOOKINGS BUT NO RESPONSE. Terrible SERVICE. I AM IN THE HOLE FOR $US 435 FOR TOURS I DON'T WANT. HELP IMMEDIATELY PLS. Why don't you have a contact number that work. Terrible. Paul Exell e.m: Tel: Aust 03 5254 1816 Mob: 0417 700 215 Urgent pls. This is your fault

Viator - Need to unblock my page

After my 2nd email to a private tour guide in Tailand my computer was blocked, probably because I left it open from yesterday, how do I unblock it? My name is Roberto Valdez and my email is

Helicopter trip in Franz josef. Should have been 30 minutes came down after 10 minutes agent said we would get a refund from viator (others on same trip refunded immediately). Sent an e mail straight

Helicopter trip in Franz josef. Should have been 30 minutes came down after 10 minutes agent said we would get a refund from viator (others on same trip refunded immediately). Sent an e mail straight
The trip was shortened due to bad weather tour agents said we would be refunded by viator as they would not charge them the full amount. I have tried to contact them but it is never acknowledge and sends me around in circles back to 1st page. I am expecting 250 USD refund.

Viator - Tour bus not here

Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money
I booked through Viator 2 tickets for this attraction on the 28/12/2018, 4 days in advance to the day I wanted to go. But I received a cancellation on the same day and lost any possibility of booking this attraction again due to the lack of time as it is one of the...
Read more

Contact Viator

Mailing Address:
Viator, Inc.
360 3rd Street Suite 400
San Francisco, California 94107
United States
(866) 648-5873

Viator Products and Services


Viator - Remboursement / réservation marché de Noël

samedi 29 décembre 2018 2 Adultes 49,96 € Nº de confirmation: 1083949898 Référence de réservation: 676999600 J’ai acheté deux billets pour le marché de Noël et le bus nous a laissé dans un zoo ? Je suis désolée mais le zoo (qua j’avais déjà fait) ne faisait pas partie de mes souhaits. Je demande le remboursement intégral des billets et vous précise que j’avais demandé avant le départ du bus à l’employée de Gray line si le marché de Noel était toujours ouvert : la réponse de cette dame a été : oui ! De plus aucun guide français dans le bus et mon voucher précise langue français et anglais seulement ... Dans cette attente, Cordialement Magali friaud