Viator Reviews
Viator Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viator has a 2.0 star rating from 769 reviews, with 37% who would likely recommend. Most customers report dissatisfaction and an unfavorable rating distribution. Pros include ease of booking; cons focus on customer service and refunds.
Key Takeaways for Future Customers
- Check Viator reviews and confirm operator contact details before booking.
- Expect easy online booking but verify pickup logistics in advance.
- Document charges and confirmations to dispute billing if needed.
Negative Feedback / Risk Areas
- Recurring customer complaints about slow or unresponsive customer service.
- Frequent refund and billing issues, including double charges and delayed refunds.
- No-shows, wrong pickups, and incorrect tour placements reported.
Positive Feedback
Many find the platform easy to purchase and some agents resolve issues quickly; a portion of users received satisfactory refunds or assistance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Viator has a 2.0 star rating from 769 reviews, with 37% who would likely recommend. Most customers report dissatisfaction and an unfavorable rating distribution. Pros include ease of booking; cons focus on customer service and refunds.
Key Takeaways for Future Customers
- Check Viator reviews and confirm operator contact details before booking.
- Expect easy online booking but verify pickup logistics in advance.
- Document charges and confirmations to dispute billing if needed.
Negative Feedback / Risk Areas
- Recurring customer complaints about slow or unresponsive customer service.
- Frequent refund and billing issues, including double charges and delayed refunds.
- No-shows, wrong pickups, and incorrect tour placements reported.
Positive Feedback
Many find the platform easy to purchase and some agents resolve issues quickly; a portion of users received satisfactory refunds or assistance.
Media from reviews
![Viator - Hi I booked there tour to [GEOGRAPHIC_DATA][PERSON_NAME]...](https://cdn0.opinion-corp.com/review-media/pictures/2026/05/01/viator_hi-i-booked-there-tour-to-the-prado-202605017192492_9bc5-medium.jpeg)
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Loule, Faro
Ohn Sheldon 2:14 PM (13 minutes ago) to...
- - Booking used two emails, causing mismatched confirmations.
- - Neither email can access tickets; the app shows no bookings.
ohn Sheldon
2:14 PM (13 minutes ago)
to registration
I booked these tickets on my husband`s email jonles5963@***.com. However , in the process of booking the tours, I gave my email address cls99849@***.com and then received confirmations of payments etc.
However, as the 2 emails do not correspond, I cannot access the tickets, as the app says I have nothing booked.
Nor does my husband seem to be able to access tickets on his email address. Please help.
Bookings 142963**** 181183****
Thank you for help with this
Lesley and John Sheldon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Charleroi, Hainaut
Good afternoon. I had booked a guided...
- - The guided tour failed due to no reservation from the subcontractor Stridescape.
- - A full refund of 52 is requested to the provided bank account.
Good afternoon.
I had booked a guided tour today, Sunday 20/09 at 2 pm, starting in front of the pizzeria Palazzo Petrucci. I was going to visit the Chapel of Sansevero in Naples. I have a reference number from your company: BR-144886****.
The subcontractor is Stridescape. To them, I am nr 144886****.
I was at the meeting spot 20 minutes in advance, meeting 4 other people who were also waiting for this guide. At 14:30, we went to the museum to see if we could still get in.
The manager kindly told us this was impossible, and he told us he had no reservations from Stridescape that day.
Since this really didn't make my Sunday afternoon, as I planned it, I would like to have a complete and quick refund of the 52 I paid your company, on BE 45 9799 **** 3289 in the name of WILLEMS MICHEL.
I'm having other reservations with VIATOR; hope this will not happen again.
Best regards,
Willems Michel
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Delray Beach, Florida
They double charged me for a tour.
- - Charged for both the 3-hour tour and a 2-hour tour.
- - Only one tour received confirmation.
- - The tour guide cited confusion on Viator's end.
They said I order a tour, which I did. I did not, however order the same tour twice on the same day.
I ordered a 3 hr tour for 390.00. Instead, I went on aa two hour tour (charged 285) and was charged for the original 3 hour tour AND the two hour tour. The tour guide explained that there had been lots of confusion on their end with Viator.
Viator also only gave me confirmation for ONE of the tours. What a mess!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Shepton Mallet, Somerset
I will be filing fraud charges against...
- - Customer alleges a $200 cancellation fee for a London tour due to app issues and threatens bank fraud charges and a BBB complaint.
I will be filing fraud charges against your company with my bank when I get home. You are out of the States, and so am I.
I am also filing a claim with the Better Business Bureau. You ripped me off $200.00 because I canceled a tour while here visiting London because I accidentally picked the wrong date trying to navigate your difficult app and website. That is not right to do.
I will be making a claim and filing charges. That is stealing!
- Do not stand by cancellation policy and steals your money
Preferred solution: Full refund
User's recommendation: Don’t use them, will rip you off. They do not stand by there cancelation policy and will take your money.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brielle, South Holland
Resolved: I did not receive my refund yet!...
Company fixed the issue and I have been provided with full refund. Heb mijn geld terug. Contact opnemen met ***.
Ik heb mijn geld nog niet teruggekregen! De Sopranos-tournee van 27 maart 2026 (ticketnummer 175146****) is geannuleerd! Door jullie zelf...
- Geen contact
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
Ticketing issue
I sent an email, and I tried calling them about a ticketing error. I paid for an event for three people in ***, but my online ticket only shows the barcode for one person. Nobody has reacted to my complaints.
- Great tour guides
- Automated ticketing is faulty
Preferred solution: Deliver product or service ordered
User's recommendation: Watch everything they send you like a hawk and make sure you have a phone number that you can call because it seems impossible to get an email response.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Roslyn Heights, New York
They over charged me and ruined my trip
- - Two Viator tours booked for Sep 4-5; same-day schedule rushed Vatican, heat illness, and a lost day; refunds were small.
1 star. Extremely disappointing experience.
I booked two separate Viator tours for two different days in Rome: the Colosseum on September 4 and the Vatican on September 5. Despite repeatedly explaining this, the operator insisted on doing both tours on the same day. We were rushed through the Vatican, sent across the city in extreme heat, and the entire experience was exhausting and poorly handled. I became ill afterward and lost the following day of my trip completely.
I paid over $800 for both bookings and received only small partial refunds after repeated complaints.
Customer service kept focusing on the fact that two different tour companies were involved instead of addressing the actual problem: my confirmed itinerary was not honored. I would not book through Viator again after this experience.
- I have no comments about pros
Preferred solution: Full refund
User's recommendation: Don’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adelaide, South Australia
Resolved: Eclipse tour
No reply as yet. Unable to provide your feedback as the link doesnt work. Was an expensive but poor tour.
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Verified Reviewer |
Charlotte, North Carolina
Horrible to work with as a Supplier
- - Booking software issues delayed product live by a month.
- - Customer service is horrendous; the company is not user-friendly and has BBB complaints.
I've been working as a supplier account with Viator since June or so. They were a nightmare from the start between not taking accountability for their errors and horrendous customer service, failure to work effectively with our booking software for a MONTH before getting our products live.
They are not user friendly, their customer service is a joke, and they are ACTIVELY causing issues for my business because of their software and they do not care to fix it. I'm sick of going back and forth with them.
They are USELESS as a company, and frankly seem more like a scam across the board. I wish I had looked at the COUNTLESS complaints about them on the BetterBusinessBureau before I had the misfortune of working with them.
- Site visibility
- Everything else about them
Preferred solution: Best solution? Close down this scam of a company.
User's recommendation: Do NOT be a supplier for Viator and do NOT book excursions with them, I suggest GetYourGuide as a MUCH BETTER alternative.
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Verified Reviewer |
Des Plaines, Illinois
Billed wrongly
Was billed for excursion after it was canceled. I should be able to get money back or at least credit on next excursion. Not very happy with results
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Verified ReviewerBooking inquiry
Call dropped. Discovered duplicate name have a booking and needed to add two people but turns out I had linda grey also as Susan grey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Newark, New Jersey
Bad customer service
Don’t pay till you’re ready to go. They take the phone and put on the answering machine. Then tell you it’s too late to cancel
We Had a time conflict . Tried to call number and answering machine picked up .
Return call wasnt for 2 hours. When I asked to cancel said Im not within 24 hours.
Person on phone was very nice. Said had to get it approved.
Then told he would not approve it. Not a good way to keep business
Katy, Texas
Billing for cancelled tour
Still working with them to resolve it. A representative did open a case to investigate.
Waiting to hear back.
The number provided by you answered and immediately worked with me to identify my issue—no transfers. Thanks for making it easy for me to speak to them.
Preferred solution: Full refund
Travel Agencies Expert Talks
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Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMajor tour complaint
- - Tour started 30 minutes late.
- - It wasn't in English as planned; much was in Spanish.
- - The pace was fast despite requests to slow for walking.
Tour started 1/2 hr late.
Tour was supposed to be in English; half of the time she was talking Spanish.
Tour was supposed to be fully guided; the guide said to go off on your own and meet back at the flag pole in 1 1/2 hours.
I had asked the guide to walk a little slower because my wife had walking issues; she was always 50-100 yds ahead. Even after I asked twice to slow down.
- See above
Preferred solution: Price reduction
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Verified Reviewer |
Buckeye, Arizona
Resolution satisfaction
Rep was attentive to my concerns. This experience will keep me as a Viator customer.
I will continue to recommend Viator to friends and family. Thank you.
Chicago, Illinois
Can’t get my tickets
I booked reservations on my husband's computer and I can't get the tickets on my Viator app. I can't figure out how to proceed.
About
, , , ,
Viator is an international service for researching and booking tours and hotels throughout the world. "Viator" means traveler in Latin and it was in 1997. Over 3 millions of people (3 million people) have travelled with Viator. The company offers more than 1,500 destinations to visit. There are traditional sightseeing tours and individual multi-day excursions. Family-friendly activities and cultural tours are presented by Viator. The company offers exclusive VIP tours for small groups and individuals. For customers who prefer outdoor activities there are such services as kayaking, safari, rafting and more. Also Viator provides clients with food and wine tours which include wine and beer tasting, dinner cruises and cooking classes.
Viator is ranked 130 out of 2354 in Travel Agencies category
Viator
Online
Europe, USA, Worldwide, Canada, Other, Asia, UK, Australia
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