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Pissed Consumer Interviews ?

Run! Run away! Do NOT book a tour with Viator! I attempted to book a tour of Muir Woods for 4 people appx 1.5 days before the tour. There was a website error- error code 500. I ended up being charged 4 TIMES for this tour- a total of $1200. When I called to get it fixed I was given the run around. I spent hours on the phone, spoke to countless "supetvisors" , 1 hung up on me- (I was not rude at all). I received an email saying that they could not refund my money because their cancellation policy says that cancellations made 2 days before the event or less have a 100% cancellation fee. No matter how many times I explained that it was an error, that I can't possibly go on the same tour on the same day at the same time 4 times, they simply said that every company has cancellation policies and so I had to revise my vacation plans because they took $1200 out of my account. My bank has agreed to file a fraud complaint once the charges post. 6 days out they are still listed as pending but the funds are still unavailable. Ruined vacation. Never ever again. Filing a BBB complaint and considering legal action. NO CUSTOMER SERVICE. This should NOT be a Trip Advisor affiliate.
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Viator - Apalling Marrakech Walking Tour for Foodies

Tour guide did not turn up Phoned local operator who kept telling us he was on his way Eventually they sent someone who did not speak English No way to contact Viator They seem to think it is acxeptable to rip off consumers whilst hiding behind the anonymity of a multinational
1.8
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Marrakesh, Marrakesh-Safi
#1400451
booked quite a few tours for our upcoming visit to germany however need to change dates for one or cancel it and rebook and although we have email confirming it all, when we try to edit it is saying itinery and email not recognised! Have tried calling helpline numbers...
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I liked
  • Previous trips
I didn't like
  • Cannot get in touch to change booking
#1399234
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Viator - Not picked up and no refund.

We were not picked up for our tour and viator refuses to refund our money. Viator charged my credit card days in advance and will not refund me. I am hundred of dollars out of pocket and want to warn others.
1.3
Details
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Staff
Value for money
Website
#1399025
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Viator - I booked a bus tour but it was a van

The van did not have enough room for my party. Danny was horrible to deal with it in San Diego at the Santa Fe station. No tour for the four of us after driving 1.5 hours to get there.
1.2
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1397217
Viator doesn't care about their customers and will always take the opposing side when it comes to the bookings problems that may come your way. We are currently on vacation and had booked a few tours with Amigo Tour, but we already started our vacation with a major...
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1.0
#1395847
During our stay in Israel, October 21-29, we enjoyed four wonderful trips with Ben Harim Tours. Although the guides mentioned at various times that discounts would apply to any and all subsequent trips taken, no discounts we ever applied to our credit card. Also a trip...
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I liked
  • Good tours
I didn't like
  • Discounts not applied
#1395796
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Viator - Problem with a tour

We booked a tour for today and nobody showed up and when we call the number nobody is answering! I’m really pissed and want my money back! Really bad
#1395459
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Viator - Tickets

I haven’t got the tickets , waiting at Sagrada Familia
#1394163
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Viator - Refund for my cancelled trip

Had to cancel my booking due to a driver's license requirement not being listed on TripAdvisor. When cancelling online, they charged a 100% cancellation fee. After calling I got a full refund.
#1390045
Hello Team, I have made a payment for a half day Beijing tour and received the receipt. But no one contacted me neither they reached the hotel. I waited for over 2 hours in the morning and when I call the number provided in the receipt it says switched off Could you...
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#1389972