Viator

After I booked the tour I was find out the currency was US Dollars then I sent the message to cancel, after I received the company email they saying my booking must cancel before 24 hours. They reccomended I call the tour guide, actually I called the tour guide already he said he can't find my booking even booked oe any cancel, he suggested I called Viator , that was obviously that tour guide hasn't received my booking confirmation or cancelation.When I was calling him was 2:00 around AND the tour was starting at7:00 .

After I concealer to joined the tour again because it cost US 250 was big amount .

I was keeping call him and sent sms to him but he hasn't responded since he responded my first call , after all calls was 15 minutes behind, he wasn't responding until 4:30 around he sent me the sms saying I was too late they didn't have availability for me .

The tour was starting at 7:00 how come not available and today the weather was heavy raining it was impossible full booking, it was obviously the local tour won't wanted to provide the service for me and just wanted to take my all money it such like a CHEAT

And I was appearing the app still provide the tour at 4:00 . What's the reason put me out not helping no refund

I was the local customer of VIATOR

Why the company have that reliable tour company work with and not investigate enough what happened and not considering the customer

Dear,

We are very disappointed in the way we were defrauded by your organization when booking a visit to the Alhambra in Cordoba. When I now look back at all the emails I received before the visit, I realize that it was clearly a matter of deception and fraud from the start. According to the emails, you could download the tickets, but if you tried to do so, you did not receive any tickets. You were promised that you would receive them quickly by email. According to the last email before the planned visit, the email with the tickets would be delivered during the night. That's when I was sure we had been scammed.

Since my wife is seriously ill and this visit was one of her last wishes, this is very difficult for us. You find the refund of the amount sufficient to relieve you of all responsibility, which is remarkable. I realize that legally, I can't do anything.

What I can do is share my experience with as many people as possible. My sister is a journalist. She will write a report about our experiences and scams by Viator and have it published in as many magazines and consumer magazines as possible.

Greetings,

Paul Halet

On a tour from Rome to Tuscany wine tasting on November 4, 2024 walking in Montepulciano with fellow traveler who had mobility issues, we fell behind the group who took a turn and went out of site. No one came back to find us, one of the men in our group found the bus and tried flagging the driver down so we could catch up.

The driver would not stop.

We contacted viator, received tour guide patrizia's phone number and got the name of the Fattoria for wine tasting, got a cab and caught up with the group. We had received to route instruction, name of the factorial or contact phone number for tour guide who accused us of "going shopping" this cost us confusion, fear, cab fare and we missed the tasting part of the tour

DO NOT USE VIATOR. Absolutely awful.

Use GetYourGuide for the same trip as they are much more reliable and have a decent customer service team.
I booked a day trip from Marrakech to Casablanca for my holiday. I knew my hotel was a distance from the center of Marrakech, so I called the number on this advert to find out if pickup from my hotel was at all possible- I knew I wouldn't be able to make it into the center of Marrakech for this time in the morning.
The Viator man on the phone repeatedly assured me that pickup was possible from my hotel, and I even joked with him saying I was surprised as it was so far out.
He took payment over the phone and my excursion was booked with pickup from my hotel.
The night before our excursion I still hadn't heard from anyone regarding our trip, so I messaged them and at about 9pm they replied, and they said my hotel was too far so I would have to meet them in the center of Marrakech. I politely explained that that wouldn't be possible and that I had informed someone of this issue previously before booking.
They said I could pay DOUBLE what I had already paid and be picked up from my hotel. I explained that that wasn't the arrangement and that was unfair considering I was given explicit information that I was able to be picked up from my hotel for no extra costs.
After a LOT of back and forth, messaging two different numbers and stressing on my holiday until about 11pm I finally got an email confirmation about my request for a refund.
I was woken at 7am by multiple telephone calls from my tour operator asking why I wasn't at the pickup location.

I explained the entire situation AGAIN.
I finally got confirmation that I could have HALF of my payment back (they rejected my full refund request, stating it was my fault I didn't accept their compromise offer of paying double the cost???).
I have now been messaging 3 different numbers for 3 days of my holiday just trying to get my money back for a trip I never got to take through no fault of my own. Not only did I miss out on this trip because of terrible customer service but ever since this ordeal I have received no support and everyone has been really dismissive and blaming me for this issue when I went out of my way to prevent any miscommunication.
Viator will likely provide a genetic response to this comment, but I assure you this situation isn't being sorted, and I have been told "there's nothing more than can be done". Awful, feel robbed.

I booked 2 trips with other companies, and they have been great so I recommend shopping around and not using this company. Thanks for reading

I printed out all my tours, when i put in address to be picked up like they ask i got no response from 5 out of 8 tours. Now i broke phone and lost app.

Got new phone now. My husband and i have 4 email addresses between us. I would have liked 2 but google make you have a gmail address. When i put the viator app back on new phone, none of the addresses pick up my tours, says i have none.

Getting through to viator is like pulling teeth. Listening to all the complaints i belive customers have list thousands of dollars. Today nobody picked us up for a tour, when i contacted viator she put me on to someone else paid $5 only wanted a usa phone number not nz. That was a waste your guides are fir pick up addresses and don't contact you to say they can or can't pick you up at the hotel.

We have 3 more cou tries i hacmve booked viator with mo confirmed address, i pressume i have lost my money now. If we don't get picked up at hotel we haven't been given somewhere. Else. Up to yesterday viator has never let me down, booking number is 115269****.

We leave malta mow and missed it all do pissed with viator. Our phone number is not usa its nz 027240****