Viator - Phone call to customer service cutoff
I booked several tours for my trip to Honolulu Hawaii and the Polynesians culture center tour informed us that they would not pick us up at the Grand Waikikian hotel on the day of my tour. I requested transportation with each tour. Can you please correct this issue before my tour on Saturday 24 March 2018. My booking reference number is BR-645961984. Thank you for your assistance
Viator - No pick up
Not picked uo for horse riding trip At excallibur hotel 06,15
Viator - Customer Service
My husband is very ill in the hospital and unable(forbidden) to travel as per medical professionals. I have been try to contact Viator to help with cancellations of tour and policies. I have 3 times waited for 15-23 min for a agent to come on take my information and then act like there is a bad connection and hang up on me! How frustrating!!!!!!
Viator - Needed customer service
Just wanted a few questions answered about an excursion in Paris... Rep was very helpful. ..no complaints
If you dont mind waiting around in the blazing tempratures do this excursion!!! Very disorganized had to wait at least 30 minutes for a bus to arrive and then have to wait for another because this one was full. You dont get staight answers from the employees. It does...Read more
Viator - Call disconnected
Unsolved issue. Still dont know where my puckup location is. Vefy frustrating
I was having some trouble with speaking to a representative until i got a phone number which allowed me to talk in person and have all my bookedand cancelled tours sorted out and rebooked by Michael.So much easier than trying to navigate the help dept on the website....Read more
Viator - Great!
My customer service employee was able to resolve my booking issue fast and efficiently.
Viator - My tour was overbooked
Cajun tours had 4 tickets held for me at pickup. I only ordered and received confirmation for 2 at $19 each. Do NOT bill me for other 2 tickets. Called viator and no person answered to take complaint.
Viator - Booked stingray trip in grand cayman today bkg ref 64008401y
Not given company doing trip tried to phone viator from grand cayman unable to be conected
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