Booked this trip via Viator 3 days ago, a perfect way to spend the final day of our trip to Sorrento. Our vouchet said 12pm departure but on arrival to port found that Viator had wrong time, it had left at 11:20am!!!
Disappointed isn't the word.
We did receive a refund but we were further angered when rep gave false impression that they'd offer a replacement trip in Florence to compensate only to find at end of very long call that they'd charge us exactly the same and therefore no compensation at all!! If never use Viator again (ha info used it last year too) lack of decent correspondence being my major bug bear!!
This reviewer shared experience about problems with payment and wants this business to read this review and look into the issue (if any). tkandkids is overall dissatisfied with Viator. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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