I booked Montreal Dinner Cruise for 8/16/15 (BR-557654407)thru Viator.With amount USD735.07 confirmed for the booking.
As per Viator printout message which requires only photo ID to get on board. The dinner was at 7:00pm. We arrived the ticket booth at 6:30pm. It came to our biggest surprise that the lady attendance insisted on voucher which contained BARCODE.
It was already 30 minutes left for voyage. I asked for help from the attendance; it was in vain. Asking the lady for Viator hotline, she refused to give. Finally, I had to call home ( which is thousand miles away in Singapore, the timeline is 12hours ahead) for help, and found that Viator did not send any form of voucher to us at all.
Finally, I found Viator hotline thru web and called Viator. However, what I heard is voice recording and nobody picked up the call. After all those fruitless effort, time was getting close to 7:00pm. We were very frustrated and really didnt know what to do.
Suddenly, the lady attendance gave us boarding tickets and took away our Viator confirmation letter. According to her, she wanted the letter for records and to check the genuinity. What Im pissed is the lady attendance should provide us help or advices if the voucher is a must ( which is difference from what Viator stated). The lady was very rude, helpless and mannerless.
On the hand, service and response from Viator is very bad as well.
Compare with tripadvisor, Viator worth only one star should tripadvisor on five stars full scale.By the way , the lady is Catherine , I was told.
More Review Details
- Reason of review:
- Order processing issue
- Product or service
- Montreal Dinner Cruise
- Review category
- Travel Agencies
You May Also Like
- "Our stay at Westgate was more than a 5 star rating and we owe everything to BookVIP. We enjoyed everything the resort offered. We are from Miami,FL and we didn't..."
- "A review of our incredible vacation at the Villa del Palmar Cabo..."
- "Stayed here for 5 days. Simply the best hotel you can find in Papagayo Gulf. The staff is always willing to help you. The food is great, with the system..."
- "I want to say i was excited when i rolled across this karenbarn ,but behold i did not know i was buying a box of junk ... I should have listen..."
- "Eastchester Chriysler Jeep Dodge dealer on 4007 on Boston Road, lied to me big time, I told them the truth about everything that I got pre-approved for 30k through capital..."
- "Dear Future Glam Seamless Customers, (Discount below too) I am the founder and CEO of Glam Seamless extensions and I am here to comment on the negative reviews below. Glam Seamless..."
- "Just as others have stated, I should have read reviews first. I am so disappointed and frustrated with this joke of a company. However, I have filed a complaint with..."
- "Purchased a HP DC7900 tower from Joy (thru Walmart) two months ago. It arrived a day early and worked perfectly. Even though Windows Update was broken, that was the fault..."
- "I ordered something on ali express and made payment through my debit card. Amount got debited from my account. but i cancelled order before verification. although payment has been made..."