I didn't receive a confirmation of my earlier booking for a Taiwan tour after more than 48 hours. This facility was able to help me get the status and the confirmation email was readily sent to me.
It has helped a lot get the confirmed status of my booking. This online facility is readily able to help customers with their issues or concerns at no cost. Easy to access and fast. Good to have such an online facility that helps customers.
The agent was easy to talk to. Communication was clear.
Agent was very polite and very helpful. Status of my booking reference was given at such a very short time removing my anxiety regarding my booking.
Product or Service Mentioned: Viator Customer Care.
Reason of review: Good customer service.