Booked and paid for Ultimate Vacation Tour of Rome on 6 June 2018.
Cancelled same after 5 minutes (mistake with date). Received
official cancellation confirmation stating $109 would be refunded
within 5 days. 13 days later I'm still waiting for my refund.
Why is it taking Viator so long to refund me ?
Why is Viator able to withdraw from my account immediately
yet not refund within their stated 3-5 day policy ?
Extremely annoyed with this incompetent company. More so
after reading all the negative comments and problems people
have experienced, much worse than me.
I will NEVER book ant trips/accommodation with VIATOR.
Product or Service Mentioned: Viator Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $109.
Preferred solution: Full refund.
I didn't like: No refund.