Had tour setup for kayaking at mosquito bay. Had all reservations in place the ferry,the hotel and tour.
Come to find out the island was destroyed by hurricane. My hotel cancelled reservation last minute, we couldn’t find any other hotels near the ferry drop off and tried to contact kayak company two lines and both were disconnected. The ferry representative asked us why we would go to a place that had no place to stay,no electric,no hot water etc. and gave us refund for round.
Trip ferry tickets. Hotel gave refund now I would like refund for kayak tour. I found all this out yesterday and our tour is supposed to be tomorrow. I’m extremely disappointed that I made all these reservations months ago and am just now informed of these issues.
I’m trying to get refund but kayaking company can’t be reached.
I am not requesting a refund by choice but by devastating circumstances at that island. They were wiped out by two major hurricanes
Product or Service Mentioned: Viator Customer Care.
Reason of review: Problems with payment.