Not resolved
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

Viator is a booking company not a tour company. Viator contracts out the tour to local tour operators.

If there is a problem with the tour operator or schedule or pick ups they simply tell you resolve the issue with viator because you booked thru a 3rd party and they simply absolve themselves of all responsibilities. If you attempt to call Viator they can't remedy the problem before the tour departs they are totally inept. I would proceed with caution booking thru Viator and certainly not recommend them. All of this stems from a tokyo trip whereby they directed me to the wrong location and wrong tour operator and could not resolve the issue.

In all fairness i have used them in other countries and they were at the mercy of the local tour operator. My suggestion is book directly with the local tour operator.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 19, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like