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Hello Team,

I have made a payment for a half day Beijing tour and received the receipt.

But no one contacted me neither they reached the hotel. I waited for over 2 hours in the morning and when I call the number provided in the receipt it says switched off Could you please help to get the refund processed for the money I paid against the tour

I have made a payment of 280 US$ upfront. The receipt I received via email and the app. The contact number provided in the receipt is as follows +86 1056629550

When I call this number it says switched off or not reachable. Please help to get the refund processed at the earliest.

Dilip kumar

dilipkag2014@gmail.com

Product or Service Mentioned: Viator Tour.

Reason of review: Poor customer service.

Monetary Loss: $300.

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