Viator - Paid for half day VIP tour but not picked up or contacted
Hello Team,
I have made a payment for a half day Beijing tour and received the receipt.
But no one contacted me neither they reached the hotel. I waited for over 2 hours in the morning and when I call the number provided in the receipt it says switched off Could you please help to get the refund processed for the money I paid against the tour
I have made a payment of 280 US$ upfront. The receipt I received via email and the app. The contact number provided in the receipt is as follows +86 1056****50
When I call this number it says switched off or not reachable. Please help to get the refund processed at the earliest.
Dilip kumar
dilipkag2014@***.com
Reason of review: Poor customer service.
Monetary Loss: $300.
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